ENVIRONMENTAL, SOCIAL & GOVERNANCE

Supplier Responsibility

At NCR, we believe in creating positive change as responsibly as possible, and our supplier partners play a critical role in bringing that vision to life. That’s why we work with vendors who share our values and make sure they align with our standards for human and labor rights, environmental management and product safety. 

Supply chain management

We work closely with our supply chain to ensure we’re consistently sourcing as responsibly as possible.

Our strategic sourcing team, led by our SVP, chief procurement officer, and our supplier quality excellence organization, led by our VP of quality are responsible for the performance of our supplier partners. These organizations support our supply chain to uphold the standards outlined in our Supplier Code of Conduct and quality management systems.

Our supplier quality excellence organization oversees our internal supply chain management process, including monitoring supply chain compliance, conducting internal and external supplier audits and taking corrective and preventative action when necessary. Supplier assessments, conducted during the onboarding phase and frequently thereafter, are used to measure our performance and make continuous improvements to fit everyone’s needs. 

If an employee within our supply chain operations wants to raise a concern, we encourage them to send anonymous reports via NCR’s AlertLine, which is available 24/7 and in over 150 local languages. NCR’s AlertLine is operated by an independent third party, and all anonymous reports are made in strict confidence.

While we’re proud of the supply chain management program we have today, we’re ready to do more. We’re committed to making progress in managing global environmental and social factors at each critical touchpoint along our supply chain. 

Supplier standards

NCR’s shared values are focused on our customers, our employees, innovation and winning. Responsible supplier relationships are key to how we activate these values, by helping us create and deliver industry-leading products to our hospitality, retail and banking customers.

Our Supplier Code of Conduct outlines our commitments to facilitating social supply chain standards, including proven alignment on key NCR policies, such as:

  • Workplace matters, including non-discrimination, freedom of association, workplace harassment, human trafficking, child and forced labor, working hours, living wages and right to collective bargaining
  • Protection of company information, including proprietary information
  • Conduct in the marketplace, including anti-bribery, anti-corruption and gifting
  • Environmental, occupational health and safety and product safety, such as environmental impact, conflict minerals, health and safety regulations and product safety

We expect our suppliers to both agree to and embrace these high standards. Ultimately, our goal is to work together to create a more responsible supply chain. If a supplier is unable to meet such provisions, we work with them directly to improve their performance.  

Conflict minerals disclosure

Our goal is to collaborate with our supplier partners to source responsible materials that are consistent with our shared values and Supplier Code of Conduct.

To do that, we’re committing to proactively eliminating conflict minerals from our products and supply chain with the assistance of internationally recognized guidance from the Organization for Economic Co-operation and Development (OECD).

As we’ve always done, we regularly conduct supply chain due diligence to assess our company’s risk exposure. In fact, of the estimated 400 suppliers used to purchase direct materials, we activate a detailed auditing process to ensure all suppliers comply with our provisions. And we request our supplier partners to disclose all material content (in compliance with IEC 62474 standards) and ensure they meet RoHS, REACH and other applicable regulations.

We also require suppliers to take the necessary steps to determine if their products contain tin, tantalum, gold or tungsten and, if so, that they:

  • Implement supply chain due diligence processes to identify sources of conflict minerals
  • Take efforts to proactively eradicate the use of conflict minerals that directly or indirectly finance or benefit armed groups in the DRC or adjoining countries

If a supplier’s compliance does not fully meet our expectations, we work with them directly to improve their processes.

Learn more on our conflict minerals report & disclosure page.

Supplier diversity program

We understand the power of a diverse community. Local businesses that spur economic development, stimulate job creation and generate growth are the cornerstone of our global communities. To support the communities we do business in, we employ a supplier diversity program that recognizes the need for and the benefits of investing in diverse local businesses.

Learn more about our supplier diversity program on our DE&I page.