Every sale makes your business stronger, but it’s the quality of every customer experience that defines your future. Because the surest way to build loyalty and advocacy is by making every single customer feel like you’ve given them everything they can ask for—or more. And yet, you don’t want to deal with complicated, costly, and resource-intensive systems to achieve this.
With a combination of NCR’s best technologies built on our deep domain expertise in retail, you can easily:
See why more than 7,000 department and specialty retailers across the Americas, Europe and Japan rely on NCR to run their businesses better today—and prepare for what’s to come tomorrow.
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Meet your needs and improve the customer experience with the NCR advanced store suite of omnicommerce capabilities.
Move beyond the counter
Take the “point of sale” to the “point of decision” by moving your store associates from behind the counter to the sales floor. This is not only more convenient for your customers, but also helps associates with upsells and guided selling. Paired with our Mobile Gateway solution, it delivers full POS functionality anywhere on the sales floor.
Provide a personalized shopping experience
Customize the shopping experience by integrating your loyalty programs and targeted marketing across all channels and touchpoints. Let your customers choose the promotions and products they’re most interested in, how they want to receive offers, and more—all based on stored personal preferences. Deliver the anytime, anywhere shopping experience Provide the same shopping experience to your customers online or in-store— or, allow them to do both within the same transaction using a combination of purchase and pick-up delivery options. NCR Advanced Store gives your customers the flexibility they want and gives you upsell opportunities whether they are in or out of the store.
Leverage complementary solutions that boost revenues
The POS can be implemented in conjunction with solutions such as NCR Sales Advisor, an innovative tool featuring rich product information and robust recommendation engine. This helps associates boost sales by providing high-touch service and suggesting add-on products.
Maximize your IT investment
NCR Advanced Store provides outstanding investment protection as an open system that is compatible with most hardware and with previous versions of software, allowing you to leverage existing investments. Whether it’s an NCR POS terminal, hardware from another provider or even a mobile device, you reap the benefits of this leading-edge application without a hardware upgrade.
Make training and day-to-day usage easy for associates NCR Advanced Store uses touch screen and features an updated user interface, translating moves such finger swipes into scrolling through a list the same intuitive way that smartphones do. This technology also requires fewer touches by the associate, making it easier to learn (lowering training costs and enabling new cashier success much faster) and reducing the risk of error.
Get store management and decision aids
The NCR Advanced Store back office application can be accessed anywhere, from any device. It provides operational insights for store management (including financial and sales reporting, cash management, and more).
Help manage fraud
Validate, in real time, all return transactions throughout your business. Returned store items are automatically validated against centralized transactions to obtain the original sales price and help ensure items are only returned once. You can also reduce coupon fraud by validating items in the transaction and coupons are not expired.
Boost loyalty with offers and promotions
Show your customers you appreciate their repeat business with loyalty offers like promotional pricing, coupons, suggestive selling, multichannel transactions and best deal calculations, which help you sell more and improve your bottom line.
Take advantage of value-add solutions
NCR Advanced Store is easily integrated with a wide range of additional solutions that can help optimize your enterprise:
NCR Advanced Marketing Solution (AMS): Taking Loyalty to the Next Level
Today’s shopper is unique and expects to be treated that way – a one-size-fits-all communications strategy won’t work for fostering effective, repeat customer engagements. By asking shoppers about their preferences, you can learn more about how each customer wants to engage. This improves the customer experience, provides stronger engagement, and results in greater customer lifetime value.
NCR AMS is a comprehensive, flexible and consumer-specific offer management solution that can help achieve this meaningful engagement. The industry’s leading omni-channel promotion, loyalty and rules engine, the application is an intuitive, responsive tool for creating, deploying and managing promotions and facilitating consumer loyalty across your enterprise. The application also helps streamline promotion delivery and reduce operations/IT support.
Benefits across your enterprise
From marketing to merchandising, across sales, loss prevention and operations, our solution can positively impact every area of your business:
Comprehensive capabilities to support your program
Our modular platform is fully customizable depending on your specific needs and goals:
Create a virtually limitless number of offers, messaging and rules triggered by events (item scans, transaction size, date, time of day and more). Empower associates and assist selling efforts with real-time messaging to associate and customer displays, eComm shopping carts, printed and electronic receipts.
Load to Card
Capable of personalizing offers down to the customer/ store level, NCR AMS facilitates targeted promotions in a matter of minutes via an intuitive user interface. Its robust technologies enable complex rules for the many types of discounts and offers you require to keep shoppers captivated.
Customer Targeting & Loyalty
Personalize down to the individual shopper. Communicate to specific segments identified in your current CRM or created in the AMS application, and manage enrollment and customer data. This module also provides the ability to create, execute and manage (new and existing) point and continuity programs.
Third-Party Offer Management
Manage the multitude of third-party offer providers formed in the wake of the digital coupon revolution with NCR Cloud Connect. Our cloud-based service enables third-party providers to be certified on our standard interface, eliminating the costly custom integration required for each provider.
Real-time dynamic customer data management
With our optional Enterprise Preference Manager (EPM) module, you can manage the creation, collection and targeting of real-time customer preferences. Preferences may include favorite brands/departments, preferred communication methods, receipt types and many others that give customers an active role in the offers and promotions they receive.
When integrated with our AMS solution, EPM empowers you to respond to merchandising priorities and competitive pressure within minutes by understanding your customers’ shopping behavior and preferences. This easy-to-use, retail software for simplified and effective multi-channel marketing enables you to:
Wide-ranging solution functionality
Customer Targeting (Loyalty)
Preferences (Optional module: Enterprise Preference Manager)
Why chose NCR AMS
Our solution takes data from multiple sources and converts it into targeted, relevant messaging that can be delivered across any sales channel.