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Managed services to resolve issues fast, increase uptime and availability

Keep your tech running at its best with our end-to-end service solutions.

Comprehensive technology support for retail and restaurant

Let us manage your technology touchpoints from end-to-end so you can focus on running your store or restaurant. We tailor IT support and solutions to your precise business needs, ensuring your technology platform is optimized and well-maintained, whether you’re using our technology or not.

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Maximize uptime and simplify operations

Our experts can help you run NCR Voyix and third-party technology easily, all through a single point of contact. Our specialized desk and maintenance services keep your technology up and running so you can serve your customers without interruption.

Wall-to-wall service desk

A global, 24/7 service desk that proactively monitors and resolves issues across your entire—helping prevent disruptions and maintain consistent performance at every location. Delivered through:

‍Single point of contact for all hardware, software, and network issues across locations‍
Proactive monitoring and AI‑driven automation that resolves issues before they impact operations
‍80%+ remote resolution to reduce downtime and avoid unnecessary site visits
Centralized incident, problem, and change management aligned to ITIL best practices
360° operational visibility with real‑time insights into asset health and performance

Maintenance Services

We’ll help you repair, restore and maintain your tech with:

Multi-vendor hardware maintenance: support and maintenance of all the devices in your restaurant or store—including non-NCR Voyix devices
On-site and preventative maintenance: skilled technicians that can be deployed to your locations to fix any problem
Depot services: centralized management of repair and return of hardware devices with multiple service models

Beyond managed services

Need help getting started? Through our deployment services, we deliver a seamless path from planning to go-live, ensuring retail and restaurant technology is implemented efficiently and ready to perform at scale.

Explore deployment services

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Resources to help you accelerate your business

Discover real-world insights, news and guidance.

View all resources

Retail

5 min read

Minimal operational friction: Why convenience and fuel leaders choose to modernize on an open platform

Pilot selected NCR Voyix and its modern microservices architecture as the foundation for its large-scale point-of-sale modernization, with operational continuity a key priority.

Minimal operational friction: Why convenience and fuel leaders choose to modernize on an open platform

Restaurant

5 min read

How to turn restaurant data into faster decisions across all locations

Drowning in restaurant data? The fix is simpler than it sounds. Put your POS, labor, inventory and menu data on one unified commerce platform.

How to turn restaurant data into faster decisions across all locations

Retail

5 min read

How convenience retailers can create seamless fuel-to-store experiences that keep customers coming back

The best convenience retail experiences happen when fuel, store, foodservice, loyalty and digital channels operate from the same data. With a platform, retailers can see what's happening across the forecourt, inside the store and in the kitchen in real time. That visibility helps teams move faster, keep products available, deliver more relevant offers and create a smoother experience from pump to purchase.

How convenience retailers can create seamless fuel-to-store experiences that keep customers coming back

New York City skyline at sunset with buildings reflecting golden light over the water.

Retail

5 min read

Accelerating New Possibilities at NRF 2026

This January, NRF 2026: Retail’s Big Show will bring the industry to New York City to explore what’s next. It’s where strategies sharpen, priorities shift and new possibilities emerge. Retailers, tech providers, analysts and innovators will gather at the Javits Center to discuss how the store continues to evolve as the center of the retail experience.

Accelerating New Possibilities at NRF 2026

Restaurant

5 min read

5 ways to market your restaurant without needing experts on staff

Do you feel like your restaurant is being left behind without a designated marketing team? Here are five tips you can use without having to rely on an expert.

5 ways to market your restaurant without needing experts on staff

Restaurant

5 min read

5 tips to make your restaurant kitchen more efficient

Find out how streamlining processes and training staff to run your restaurant kitchen can boost restaurant efficiency. Learn these tips & more in the NCR Voyix blog.

5 tips to make your restaurant kitchen more efficient

Accelerate New Possibilities

See how NCR Voyix can help your business accelerate new possibilities for your operations and experiences.

Get in touch