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Managed services to resolve issues fast, increase uptime and availability

Keep your tech running at its best with our end-to-end service solutions.

Comprehensive technology support for retail and restaurant

Let us manage your technology touchpoints from end-to-end so you can focus on running your store or restaurant. We tailor IT support and solutions to your precise business needs, ensuring your technology platform is optimized and well-maintained, whether you’re using our technology or not.

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Maximize uptime and simplify operations

Our experts can help you run NCR Voyix and third-party technology easily, all through a single point of contact. Our specialized desk and maintenance services keep your technology up and running so you can serve your customers without interruption.

Wall-to-wall service desk

A global, 24/7 service desk that proactively monitors and resolves issues across your entire—helping prevent disruptions and maintain consistent performance at every location. Delivered through:

‍Single point of contact for all hardware, software, and network issues across locations‍
Proactive monitoring and AI‑driven automation that resolves issues before they impact operations
‍80%+ remote resolution to reduce downtime and avoid unnecessary site visits
Centralized incident, problem, and change management aligned to ITIL best practices
360° operational visibility with real‑time insights into asset health and performance

Maintenance Services

We’ll help you repair, restore and maintain your tech with:

Multi-vendor hardware maintenance: support and maintenance of all the devices in your restaurant or store—including non-NCR Voyix devices
On-site and preventative maintenance: skilled technicians that can be deployed to your locations to fix any problem
Depot services: centralized management of repair and return of hardware devices with multiple service models

Beyond managed services

Need help getting started? Through our deployment services, we deliver a seamless path from planning to go-live, ensuring retail and restaurant technology is implemented efficiently and ready to perform at scale.

Explore deployment services

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Resources to help you accelerate your business

Discover real-world insights, news and guidance.

View all resources

Retail

5 min read

How retailers should split workloads between cloud and edge for real-time store operations

What should run in the cloud, and what should run in the store? Match each workload to the environment it was built for. Real-time work belongs at the edge. That means POS transactions, shrink detection, video recognition and in-store promotions. These process locally and keep running even when connectivity drops. Use the cloud for the rest: offline data analysis, AI model training, big-data processing and eCommerce. So the answer is not “Cloud Out” or “Edge In.” It is both, built as one hybrid architecture.

How retailers should split workloads between cloud and edge for real-time store operations

Restaurant

5 min read

When AI Places the Order: Agentic Commerce and the Restaurant

Soon the customer placing your next order may not be a person at all. It may be their AI agent. The restaurants that win will not have the flashiest AI. They will have the cleanest data

When AI Places the Order: Agentic Commerce and the Restaurant

Retail

5 min read

How to turn forecourt advertising into in-store sales with unified commerce

Turn gas station pump ads into in-store sales by connecting your forecourt, loyalty app and POS on one unified commerce platform. Here's how.

How to turn forecourt advertising into in-store sales with unified commerce

Retail

5 min read

How to reduce shrink at self-checkout with visual AI

Retailers can reduce shrink at self-checkout without removing it from stores by deploying visual AI to eliminate the produce misidentification and PLU errors that quietly erode margins. Visual AI uses computer vision to identify items on the scanner scale automatically, catching both honest mistakes and fraudulent selections in real time.

How to reduce shrink at self-checkout with visual AI

New York City skyline at sunset with buildings reflecting golden light over the water.

Retail

5 min read

Accelerating New Possibilities at NRF 2026

This January, NRF 2026: Retail’s Big Show will bring the industry to New York City to explore what’s next. It’s where strategies sharpen, priorities shift and new possibilities emerge. Retailers, tech providers, analysts and innovators will gather at the Javits Center to discuss how the store continues to evolve as the center of the retail experience.

Accelerating New Possibilities at NRF 2026

Restaurant

5 min read

5 ways to market your restaurant without needing experts on staff

Do you feel like your restaurant is being left behind without a designated marketing team? Here are five tips you can use without having to rely on an expert.

5 ways to market your restaurant without needing experts on staff

Accelerate New Possibilities

See how NCR Voyix can help your business accelerate new possibilities for your operations and experiences.

Get in touch