Get the right software. Many grocery store operators create weekly staffing schedules using workforce-management software. That way, they can use revenue forecasts to schedule more store employee shifts when sales are projected to be at their highest. You can also employ software that forecasts volume drivers such as revenue per department per hour or inventory flow for each store based on regression models and store-manager experience.
Use footfall data. When it comes to supermarket traffic, it's essential to take the guesswork out of the equation entirely. So, you'll want hard data to help you pin point peak times to develop a strategy to best manage them. Footfall counters (not the handheld kind, but the various technologies that track customer activities) offer tangible evidence of the times customers are most likely to visit your store. You’ll want to access the data early and often to understand what's happening in real time.
Analyze customer behavior. Other metrics that can help you identify staffing needs include individual store sales, transactions, and units sold, as well as workload calculations that estimate the time it takes to complete certain activities in your store, like restocking the shelves, for example.
Gain customer loyalty program insights. Data generated from your store's loyalty program is another way to analyze customer behaviors. You can discover when the greatest number of customers are coming into the store and scanning their loyalty cards at the cash register and self-checkout kiosks.