IT downtime can cost your business more than lost revenue. An important component of any technology solution is the ability for your IT teams to remotely monitor and access your systems. Our remote monitoring and diagnostic capabilities provide strong control over IT operations. We provide the ability to remotely service and manage IT assets efficiently while maintaining security.
Reduce the need for technicians onsite
Remotely monitor, diagnose and take action to resolve IT issues quickly
Gain instant visibility into system performance
Automated alerts sent to your mobile devices when issues occur enable you to take immediate action
Distribute updates and changes quickly
Easily distribute updates and changes for your sites remotely – from new menu items to POS configuration updates
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Take command of your multi-site IT operations from a single screen
Gain unprecedented control over your enterprise-wide IT operations with NCR Command Center. Leverage real-time site-level insight into the status of your hardware and software. This powerful and secure hosted application enables you to troubleshoot and solve issues rapidly before negatively impacting your site operations and the customer experience. Choose NCR Command Center for the insight you require to run your business.
Instant visibility into system performance - Use Command Center to monitor all site systems in real-time. Receive automated alerts when issues do occur, enabling you to take immediate action.
Rapid resolution of technology issues - Command Center provides powerful support features, allowing remote technology teams to diagnose and solve problems without taking over site servers and terminals. As a result, your business can continue providing exceptional, uninterrupted service to your customers.
System design strengthens security - Command Center helps protect your technology operations with multi-factor user authentication, security alerts and audits, and encrypted outbound-only communications. In addition, automatic security updates assist you to ensure that your systems are always protected against the latest threats.
Strengthened user accountability - Command Center provides leading identity and access management which includes several options for multi-factor authentication such as SMS and app-based options which provide one-time log on codes, individual accounts which tailor system and data access to user roles, and audit reports which identify actions taken by individual users.
Automated updates enhance functionality - Command Center provides automated security and functionality updates giving you immediate access to the latest features and changes while reducing the strain on your technology staff.
Rapid ROI from hosted support - Begin enjoying a significant return on your investment with Command Center minimizing technology issues, preventing operational disruptions, and increasing your security posture by practicing consistent software updating practices.