RESTAURANTS

Consumer Engagement & Loyalty

Create interactions that matter with restaurant loyalty and stored value programs, guest feedback and digital engagement

You’re great at serving guests, but what happens when they leave your restaurant?

If you’re using NCR Consumer Engagement, you’re continuing the conversation that keeps them coming back with irresistible restaurant loyalty and stored value programs. You’re also easily creating custom offers and giving guests a way to provide feedback so they feel valued, rewarded…and loyal.

Keep customers coming back for more with NCR Consumer Engagement

NCR Consumer Engagement helps you create even more meaningful interactions with:

Shot of a cheerful female bartender receiving a card as payment from a customer inside of a restaurant

Mobile rewards

Delight customers with the option to earn rewards via mobile app instead of plastic card

xr7 pos with aloha hero shot

Gift & loyalty cards

Easily manage distribution and redemption of gift and loyalty cards across multiple locations

Valuable customer insights

Collect valuable customer data, such as purchase history, preferences and number of visits

Young couple is having a coffee break and mobile shopping with credit card, phone, and laptop

Promotions & messaging

Give customers real-time promotions and messaging when they earn a reward

Build brand champions

Create brand champions who share their great experiences with your restaurant on social

Customer ordering and waiter using mobile device

Complaint resolution

Increase loyalty, even if a customer had a bad experience, by speedily resolving complaints

Join more than 15,000 restaurants that are powered by NCR Consumer Engagement.

Don’t know which product you need? We can help you.

NCR Consumer Engagement helps you create even more meaningful interactions:

Loyalty programs

Design, roll out and manage marketing that attracts new customers and engages your regulars

  • Track your guests’ purchase history and number of visits
  • Empower your customers to manage their loyalty programs online
  • Apply real-time promotions on the POS automatically when a reward is earned
  • Promote new or under-performing menu items with easy to create bonus plans

Bonus plans

Enticing ways to encourage customers to sign-up for your loyalty program‍

  • Be My Guest-based – The member earns plan credit for every dollar they spend
  • Employee Comp-based – An employee receives a percentage or dollar discount each time they use the card to dine in the restaurant
  • Frequency-based – The member earns plan credit based on the number of visits
  • Items-based – The member earns plan credit based on the items they purchase
  • Lottery-based – A sweepstakes-style plan that surprises the member with a reward
  • Points-based – The member earns points for every dollar they spend
  • Smart Rewards-based – The historical data determines which members receive a reward

Stored value

Sell and redeem gift cards‍

  • Configure all stores from one location
  • Wide variety of redemption options – including full redemption, partial redemption with change back to the guest, partial redemption with no change to the guest, partial redemption and adjust balance on gift card
  • Wide variety of reports including ACH reconciliation, fund distribution, reward reconciliation, store summaries, sales, redemptions

Customer feedback

Identify the profit impact of happy and unhappy customers on your business‍

  • Fix any problems identified by customers (detractors) before they spread negative feedback
  • Find out what’s keeping middle of the road customers from becoming fans
  • Receive referrals from your most loyal customers
  • Get feedback either by emailing members the moment after they place their order or print links on your customer receipt asking for feedback
  • Easy-to-read dashboard that summarizes the level of risk your business faces, referral marketing activity and return on investment based on the customer feedback received
The Seafood Ristorante in St. Andrews transforms business with NCR POS and mobile ordering solutions

What makes NCR products and services different?

Your restaurant, made simple. Schedule a demo now.