RESTAURANTS

Consumer Engagement & Loyalty

Create interactions that matter with restaurant loyalty and stored value programs, guest feedback and digital engagement

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You’re great at serving guests, but what happens when they leave your restaurant?

If you’re using NCR Consumer Engagement, you’re continuing the conversation that keeps them coming back with irresistible restaurant loyalty and stored value programs. You’re also easily creating custom offers and giving guests a way to provide feedback so they feel valued, rewarded…and loyal.

Keep customers coming back for more with NCR Consumer Engagement

NCR Consumer Engagement helps you create even more meaningful interactions with:

Mobile rewards

Delight customers with the option to earn rewards via mobile app instead of plastic card

Gift & loyalty cards

Easily manage distribution and redemption of gift and loyalty cards across multiple locations

Valuable customer insights

Collect valuable customer data, such as purchase history, preferences and number of visits

Promotions & messaging

Give customers real-time promotions and messaging when they earn a reward

Build brand champions

Create brand champions who share their great experiences with your restaurant on social

Complaint resolution

Increase loyalty, even if a customer had a bad experience, by speedily resolving complaints

Join more than 15,000 restaurants that are powered by NCR Consumer Engagement.

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NCR Consumer Engagement helps you create even more meaningful interactions:

Loyalty programs

Design, roll out and manage marketing that attracts new customers and engages your regulars

Track your guests’ purchase history and number of visits
Empower your customers to manage their loyalty programs online
Apply real-time promotions on the POS automatically when a reward is earned
Promote new or under-performing menu items with easy to create bonus plans

Bonus plans

Enticing ways to encourage customers to sign-up for your loyalty program‍

Be My Guest-based – The member earns plan credit for every dollar they spend
Employee Comp-based – An employee receives a percentage or dollar discount each time they use the card to dine in the restaurant
Frequency-based – The member earns plan credit based on the number of visits
Items-based – The member earns plan credit based on the items they purchase
Lottery-based – A sweepstakes-style plan that surprises the member with a reward
Points-based – The member earns points for every dollar they spend
Smart Rewards-based – The historical data determines which members receive a reward

Stored value

Sell and redeem gift cards‍

Configure all stores from one location
Wide variety of redemption options – including full redemption, partial redemption with change back to the guest, partial redemption with no change to the guest, partial redemption and adjust balance on gift card
Wide variety of reports including ACH reconciliation, fund distribution, reward reconciliation, store summaries, sales, redemptions

Customer feedback

Identify the profit impact of happy and unhappy customers on your business‍

Fix any problems identified by customers (detractors) before they spread negative feedback
Find out what’s keeping middle of the road customers from becoming fans
Receive referrals from your most loyal customers
Get feedback either by emailing members the moment after they place their order or print links on your customer receipt asking for feedback
Easy-to-read dashboard that summarizes the level of risk your business faces, referral marketing activity and return on investment based on the customer feedback received

The Seafood Ristorante in St. Andrews transforms business with NCR POS and mobile ordering solutions

WATCH THE CASE STUDY

Insights to help your restaurant thrive.

Technology makes a positive impact in the kitchen

Do guests really care about the technology restaurants use?

Where are you on the path to digital first?

Ransomware attacks targeting hospitality industry

Why restaurants are embracing the multi-platform approach

Food on demand: How app marketplaces are ushering in a new era of convenience for customer

Technology makes a positive impact in the kitchen
Do guests really care about the technology restaurants use?
Where are you on the path to digital first?
Ransomware attacks targeting hospitality industry
Why restaurants are embracing the multi-platform approach
Food on demand: How app marketplaces are ushering in a new era of convenience for customer

Read All Insights