NCR interactive teller

Bring the face-to-face teller experience
to self-service

Move routine transactions to the ITM, for more customer engagement, lower costs and extended hours

NCR ITM FEATURES

NCR 80 Series Interactive Teller Machines (ITMs) have a variety of key features and functionalities, including:

  • Infinity Display – Supports multi-touch, 15” or 19” LCD, ambient light sensor
  • Media Entry/Exit Indicators — Dynamic color configurable LEDs, task Lighting
  • Supports “picture in picture” security
  • Integrated “flush” Skimming Protection Solution (SPS)
  • NCR Interactive Banker and Teller Enterprise SW compatible
  • Modular and future-proofed with dual dispense and cash recycling
  • Media Handling 2.0 – S2 4/5 high. SDM2 and GBRU2
  • Interactive teller integrated – Beamforming microphone, improved handset
  • Estoril PC Core – 8Gb RAM only, single or dual 240Gb SDD (no HDD), TPM
  • Security – Cash camera, flush SPS, anti-eves dropping kit, improved secure PIN location

SEE HOW ONE CREDIT UNION IS USING ITMs TO BUILD RELATIONSHIPS

Tampa Bay Federal Credit Union uses ITMs to stay connected to customers and enable business continuity during COVID-19.

"I would say that NCR along with the ITMs have exceeded our expectations, along with our members," says Maggie Robarts, VP of Operations at Tampa Bay FCU.

ITMS BRING EFFICIENCY AND IMPROVED EXPERIENCE

  • Increased productivity — Central deployment and management in real-time, instantly across multiple sites enables tellers to handle more transactions, serving customers whenever and where ever they are
  • More customer engagement — Unlock delightful customer experiences with a personalized, differentiated, face-to-face, on-demand teller experience
  • Increased revenue with more sales — With expanded hours of operation, a broader brand reach, happy customers making referrals and more opportunities to cross sell
  • Improved branch efficiency — Move time-consuming routine transactions to self-service, including:
    • Check cashing and deposit
    • Statement generation & printing
    • ID scan
    • Signature capture through signature pad
    • Cardless cash withdrawals
    • Enhanced KYC
    • Bill payments
    • Fast cash 

WHY NCR INTERACTIVE TELLER?

95%

of transactions can be handled at ITMs

50%

reduction in branch operating costs

88%

increase in banking service hours

#1 choice for ITM

over 12,000 ITMs enabled at 660+ FIs globally

Want to learn more about NCR Interactive Teller?

Self-Service ATMs & ITMs

Multifunction Branch Assisted Service ATM & ITM

The SelfServ 81’s user-centered design enables financial institutions to better connect with consumers within the branch. The SelfServ 81 is a new premium interior walk-up ATM from NCR featuring options including Interactive Teller for remote assisted service integration, as well as Interactive Banker for in-person assistance compatibility.

Extend opening hours and increase service availability through the ITM. Use live teller transactions for: instant check cashing, deposit to multiple accounts, cardless authentication, bill payment, account transfers, customer service inquiries, remote teller new account opening and loan initiation. Migrate more than 90% of routine teller transactions while offering the familiarity of advice and assistance of a live person

NCR SelfServ 82

Interior Walk-Up Multifunction ATM & ITM

The SelfServ 82 delivers an omni-channel experience, while ensuring reliable and secure access to cash for consumers. This machine enables financial institutions to modernize, innovate and bring the bank-from-anywhere experience to life with an ATM underpinned by NCR’s Media Handling 2.0 technology.

Extend opening hours and increase service availability through the ITM. Use live teller transactions for: instant check cashing, deposit to multiple accounts, cardless authentication, bill payment, account transfers, customer service inquiries, remote teller new account opening and loan initiation. Migrate more than 90% of routine teller transactions while offering the familiarity of advice and assistance of a live person

Exterior Through-the-Wall Multifunction ATM & ITM

The SelfServ 84 is a new premium exterior through-the-wall multifunction ATM from NCR. Designed for ease-of-use and delivering an exceptional consumer experience, the SelfServ 84 can handle the highest possible transaction volumes. It keeps serving your customers with a wide range of transactions like mixed cash and check deposit and bill payment. And it was created to handle the most severe weather conditions.

 

Extend opening hours and increase service availability through the ITM. Use live teller transactions for: instant check cashing, deposit to multiple accounts, cardless authentication, bill payment, account transfers, customer service inquiries, remote teller new account opening and loan initiation. Migrate more than 90% of routine teller transactions while offering the familiarity of advice and assistance of a live person

Drive-Up Multifunction ATM & ITM

The SelfServ 84 is a new premium exterior drive-up multifunction ATM from NCR. Designed for ease-of-use and delivering an exceptional consumer experience, the SelfServ 84 can handle the highest possible transaction volumes. It keeps serving your customers with a wide range of transactions like mixed cash and check deposit and bill payment. Extreme weather is no challenge for the SelfServ 84 drive-up and its durable design ensures ease-of-use when operated from a vehicle.

Extend opening hours and increase service availability through the ITM. Use live teller transactions for: instant check cashing, deposit to multiple accounts, cardless authentication, bill payment, account transfers, customer service inquiries, remote teller new account opening and loan initiation. Migrate more than 90% of routine teller transactions while offering the familiarity of advice and assistance of a live person

Freestanding Drive-Up Multifunction ATM & ITM

The SelfServ 88 is a new premium exterior drive-up ATM from NCR. Offer your customers a wide range of ATM transactions without having to leave the car. Designed to cope with the most severe weather conditions, the SelfServ 88 lets your customers withdraw cash, make deposits or pay bills—all from the comfort of their own vehicle.

Extend opening hours and increase service availability through the ITM. Use live teller transactions for: instant check cashing, deposit to multiple accounts, cardless authentication, bill payment, account transfers, customer service inquiries, remote teller new account opening and loan initiation. Migrate more than 90% of routine teller transactions while offering the familiarity of advice and assistance of a live person

Bringing personal teller experiences to self-service with ITMs

An NCR Banking eBook

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