Published April 10, 2020
Retailers are facing incredible challenges during this unprecedented time. Consumers are looking for shopping options that offer reduced contact (and during the pandemic, 87% of them say they still prefer to shop in store with self-checkout options), while retailers are revamping their store operations to provide a safe and efficient shopping experience that also:
Consequently, more retailers are considering more ‘’touchless” in-store shopping and checkout technology. And some are looking into more radical, costly and time-consuming changes in their approach to serving customers, like using grab-and-go technologies.
But we believe the quickest, least costly route for retailers moving to a more “touchless” in-store model is to use the self-checkout assets they already have—and transform them by implementing relatively minor changes in the user flow. It’s a fast and simple way to minimize the need to touch self-checkout screens and payment terminals.
1. Using existing self-checkout software capabilities to keep users from touching screens and terminals. Examples include:
2. Emphasizing mobile wallets and mobile payments.This can include the retailer’s mobile payment solution or NFC-based payment options like Apple Pay, Google Pay or WeChat Pay, configured for self-checkout.
3. Recommending attendants use barcodes to clear and approve interventions in the self-checkout lane so they don’t have to touch the screens. Use NCR FastLane Remote Attendant Program (otherwise known as RAP) technology to enable attendant remote approval of self-checkout interventions, where applicable.
Our goal is to help retailers accelerate the move to touchless self-checkouts where customers can scan their items, bag them and pay via their mobile phone—never having to touch the screen.
For a broader review of operational and technical adjustments to consider for touchless self-checkout optimization, contact NCR or your NCR Account Executive to set up a review of your self-checkout operations.
To see more COVID-19 resources, articles and tips for retailers, visit NCR.com/coronavirus/retail.