For airlines that want to define and execute a strategy to transform the passenger experience, our Transformation Consulting Services enable the strategy, implementation and optimization of this transformation. Unlike other consulting firms, our multi-disciplinary team applies a unique combination of consumer experience knowledge and self-service expertise across multiple industries to create a holistic view of the passenger journey, identifying ways to drive additional revenue, increase operational efficiency and improve the traveler experience.
Our Transformation Consulting Services include:
- Strategy – a team of consultants conduct marketing, branding and operations workshops, process analysis and surveys to gain input and consensus from all stakeholders on the challenges and goals of strategic initiatives and to help create a viable program plan.
- Discovery – in-depth consumer experience audits to assess the current environment and lead workshops to gain input and consensus from all stakeholders on the fundamental business and consumer experience requirements.
- Design – conducting design reviews to gather feedback and refine conceptual designs into the final set of design specifications. User Experience Design Validation includes wireframes, screens and clickable prototypes.
- Build & Deploy – delivered by NCR Professional Services resources and may include subcontractors to complete all project planning, development and deployment activities. Solution proofs of concept and/or pilots will be conducted at one or more sites prior to the full roll out.
- Optimize – scientific analysis, business optimization and design techniques that identify specific actions for improvement.