Telecom Storefront Solutions
NCR Telecom Storefront provides a comprehensive portfolio of solutions to enable your next generation retail store experience. Supporting the Telecom Storefront portfolio is NCR’s Customer Experience Consulting where NCR applies our proven, multi-industry, holistic approach to analyze your store operations from both a process and technology perspective. The outcome of this engagement is a plan to help you realize next-generation productivity gains and deliver an enhanced customer experience.
Telecom Storefront Solutions:
- NCR Bill Payment & Customer Service Kiosks
- Q-nomy Q-Flow Customer Management Solution
- NCR NetKey Virtual Storefront and Digital Signage Solution
- Customer Experience Consulting
Benefits
- Improve the in-store customer experience with an easy-to-use self-service device that supports multiple tender options
- Redeploy store personnel to service higher value activity, driving increased store revenue
- Customers have seen up to a 40% decrease in transaction times after installing payment kiosks
- Integrated suite enables product purchasing, plan management, provisioning and activation management
- Inherently omni-channel, support for online, fixed POS, and mobile
- Support for assisted selling, clienteling, loyalty, promotions and customer orders.
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NCR Bill Payment & Customer Service Kiosks
NCR Bill Payment & Customer Service Kiosks
Leveraging our multi-industry expertise, NCR offers superior self-service solutions for all shapes and sizes of Telecom environments. From bill payment to customer service kiosks and digital signage, NCR has a self-service solution to meet the challenge. NCR SelfServ kiosks provide self-service options for in-store transactions - payments, voice and data top-off, SIM card dispensing, and other transactions to enhance the customer experience.
Benefits
• Improve the in-store customer experience with an easy-to-use self-service device that supports multiple tender options
• Redeploy store personnel to service higher value activity, driving increased store revenue
• Customers have seen up to a 40% decrease in transaction times after installing payment kiosks
NCR Q-Flow Customer Management Solution
NCR has partnered with market leading Q-nomy ™to offer the best in class Q-Flow™ solution to enable end-to-end management of a customer’s in-store experience.
Key Q-Flow features include:
• Offers multiple booking channels for customers and prospects
• Captures leads and associated customer follow-up more effectively
• Increases utilization and efficiency of staff, space, and resources
• Reduces no-shows/ abandonments via built-in reminders across channels
• Reduces wait times and increases customer and staff satisfaction
• Provides Predictive Modelling, “What If” scenarios, and Business Intelligence
NCR Netkey Solutions
NCR Netkey Solutions
Leveraging the NCR Netkey solution, you can deploy digital signage and virtual storefront solutions that extend your coverage, inform your customers and promote targeted solutions at the right time and the right place throughout your environment. NCR Netkey enables rapid, secure, reliable and cost-effective creation and operation of sales and marketing digital signage and interactive applications on kiosks and tablet devices.
Key Facts:
• NCR Netkey is a proven secure and scalable software platform with a record of successful deployments in multiple industries
• Over 250 top tier customers have implmented NCR’s proven Netkey software platform
• Over 80,000 digital signage and self-service devices across over 400 clients worldwide use the NCR Netkey software platform
T&T Customer Experience Consulting
T&T Customer Experience Consulting
NCR Customer Experience (Cx) Consulting starts with a clear understanding of your existing consumer experience as well as key business and operational requirements. Leveraging this information and our multi-industry expertise, NCR consultants can help you create a uniquely differentiated omni-channel service experience, across the ecosystem and throughout the customer lifecycle.
Phases Include:
• Understanding: We assess your current product, service and experience against consumer demand and market expectations. Through our observations, we will assess the complexity of your company and offering to understand the customer’s point of view.
• Conceptual Design: Designers balance business requirements and technical requirements to create a conceptual design – an 'experience blueprint’ for your future stores.
• Design Development: Prototypes will bring your store of the future to life.