TELECOM & TECHNOLOGY

Global Managed Services

Delivering the highest levels of availability in 180 countries around the globe.

We help make your operations easier, create a consistent experience worldwide and make sure your network is “always on.”

To compete in the digital economy, businesses are demanding ever-higher performance from their networks. To help your company keep pace, you can trust us to upgrade and manage your customers’ network infrastructure to the highest specifications.

With decades of experience working with the world’s leading communications service providers and networking OEMs, we have the technical expertise to get you to market faster and extend your global reach as you guide your customers on their transformation journey.

With us by your side, you can do anything.

Count on us to deliver what your customers want, when they want it.

Get to market faster

We can work with technology from best-in-class network OEMs to deliver the solutions your customers demand

Drive higher availability

Our extensive training and proven global processes enable us to resolve issues the first time, and we have the SLA track record to prove it

Reduce cost

By consolidating your global managed services requirements with us to reduce cost and administrative hassle

Reduce risk

Through mature, ITIL aligned processes, well defined escalation procedures and compliance with industry standards and customer specific regulations

Extend your global reach

With coverage in 180 countries, we deliver a consistent experience to your customers around the globe

Customer Story

In partnership with a global telecom, NCR helped a multinational engineering company improve operational efficiency, network availability and end-user experience by providing a single source for remote management and monitoring for eight different multivendor networking technologies across 140 countries.

Manage

Proactively manage the entire support lifecycle of the network, core infrastructure and related platforms and applications with a comprehensive set of services:
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Remote services for Incident, Configuration, Performance, Capacity, and Security Management
Integrated Service Desk (ISD) for automated workflow management with electronic interfacing capabilities to simplify multiple resolver group interactions and reduce resolution times.
Best-in-class toolsets from EMC Service AssuranceSuite(TM) and ServiceNow(TM) ITSM, as well as integration into NCR Field Services Management platform
3,000+remote specialists with broad multivendor certifications and a global network of Service Operations Centers

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Deploy & maintain

Field service delivery expectations must evolve in an “always on” world where customers demand optimal network performance at all times. From deployment to on-site maintenance, we support the core infrastructure and the edge devices that power this new digital world.‍
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Services include: site assessment, preparation, staging, IMACD (install, move, add, change, de-install), maintenance, enhanced account support, end-of-service life support, transition management, CallOne remote coordination and project management
Extensive parts and logistics capabilities through 1,100+ field stocking locations and over 180K unique parts managed
Engineers trained in specific Health, Safety, Security and Environmental (HSSE) standards to support industry and customer specific regulations
Learning centers in every region of the world to continuously train and certify our people in new technologies

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Customer Story

Partnered with a pioneering SD-WAN technology company to develop a comprehensive managed solution for a global communication services provider. Encompassing hardware procurement and logistics along with professional, field, and remote services, this solution enables end customers to realize SD-WAN’s speed and agility benefits across the globe.

Design

Implementing the best networking requires careful planning and a thorough assessment of current and future requirements. Our consultative Design Services create a network architecture and implementation plan aligned to business and technology objectives.
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Assessment - includes a thorough analysis of the capacity and infrastructure of the current environment.
Planning - provides an assessment and recommendation for specific improvements aligned with customer’s objectives
Design - delivers a detail design, statement of work and project plan leveraging industry and vendor best practices
Implementation & Test Plan - features a proof of concept for design validation and deployment
Knowledge Transfer - enables the customer’s team to support the production ready solution

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