Different banks have different goals and different benchmarks for success, but one objective that should unite all financial institutions (FIs) is protecting their customers from fraud. However, as the banking industry becomes increasingly complex and consumers have more ways to access and manage their finances, the job of keeping people's money and details safe gets harder.
Mistrusted or siloed data represent key hindrances to moving to omni-channel and online/app based commerce. Data consolidation and exposition is critical to driving the success of quick and effective distribution of new apps and offering of new channels.
Personalization is a strategy that's vital to retail success in today's environment. Whether it's knowing what to suggest to shoppers when they're searching an online store, or sending them offers or vouchers that match the products they most want to buy, being able to tailor your messaging and shopping experience to each individual consumer is a must.
To help our clients and their customers better understand the endless possibilities that Omni-Channel provides, the Software group has created the following video, which can now be shared publicly for the first time.
We are not only rethinking and reimagining how people shop, bank, dine, and travel, we have an incredible potential to address a very real societal problem: the growing number of unbanked and underbanked individuals.
Why customer experience is more important than ever
Research has shown that improving customer experience will be a key objective for financial institutions (FIs) in 2017. To deliver the services and convenience your customers want, your business must be in tune with the latest trends in the industry and willing to invest in keeping up with them.