NCR Payment Solutions

FAQs and Documentation

NCR Payments Solutions - FAQs and Documentation

  1. Go to https://hspclient.servereps.com/ServerEPS/Login.aspx
  2. Enter your Username, enter your 6-digit Company Number, your password and click Submit.

  1. Click on your name displayed at the top right side of the screen and select Change Password.
  2. Enter your current password, enter new password and confirm password and click Change Password

Settlement has not happened yet. Settlement must be completed to see amounts on this report.

  1. Transactions can be adjusted in the NCR Payment Gateway Portal after they have been processed. For example, adding a tip to the settled transaction amount or a refund of the transaction amount (or a portion of the transaction amount).
  2. In the NCR Payment Gateway Portal, click Transaction Search at the top of the screen.
  3. Enter the Search Criteria include the store and date(s). Additional search criteria including account number (first 6 or last 4 digits) and amount can be used to further define the search.
  4. Click Search..
  5. Find the transaction in the results and click on it to open the transaction to view the detail.
  6. Scroll down to find Manage and click it to open the Transaction Management screen.
  7. Select Increase to add an amount to the transaction or decrease amount to deduct an amount from the transaction total.
  8. Enter the adjustment and click Process Transaction.

 

Keep in mind modified transactions:

  • Amounts will be settled with the next settlement.
  • Amounts are not sent back to the POS for reporting.
  • Amounts appear as a separate charge on the cardholder’s statement.

  1. After you log into the NCR Payment Gateway Portal, hover over the Reports option at the top of the screen and select Scheduled Reports.
  2. Click on the desired report from the list of Schedule reports.
  3. In the Schedule Selection area, click on Email Report Automatically To.
  4. If your email address has not been configured, click Configure Email Address and enter your email address.
  5. In the Format Selection, select PDF or Excel.
  6. In the Store Selection, select Search all Stores or use Specify Store To Search to select store(s).
  7. Click Save Configuration.

  • Authorization code for the transaction will begin with the letters ‘LA’
  • If configured on your POS, a message may appear indicating the credit card transaction was processed offline
  • All Pre-Paid Credit Cards and Debit Card transactions are declined automatically
  • If the Pin Pads (terminals) are not communicating (checks every 60 minutes), a notification can be sent via email

  • Use the Hospitality Host Settlement Report (HST01a) to verify your settlement happened for the day(s) selected.
  • For Adjustment Sites (sites that do tip adjustments), use the Hospitality Approved Transactions Log with Tip Amount (TRN01d) or Approved Transactions Log with Tip Amount (TRN01b) to view the tip adjustments and totals for the transactions processed.
  • For non-adjustment sites (no tips), the Approved Transactions (TRN01) report can be used to view the transactions that have been approved for the day(s) selected.

  1. Go to https://reporting.ncrpaymentsolutions.com/login
  2. Enter your Username or Email Address and enter your Password.
  3. Click Login

  1. To change your password, click the Profile Icon in the upper right corner of the screen and select Change Password.
  2. Enter your current password. Enter a New Password and confirm the password. Refer to the password requirements listed at the bottom of the Change Password screen.
  3. Click Update.

  1. On the login screen, click Forgot Password.
  2. In the Password Reset Request screen, enter your email/username in the field and click Request.
  3. You will receive an email from ‘noreqplyncrpayments@artegocloud.com’. Click the link in the email to reset your password (link in email expires in 30 minutes).

  1. In the NCR Payment Processor Portal, select Disputes in the navigation panel on the left of the screen.
  2. Click Chargebacks.
  3. In the Search Records, type the start date and end dates and click Search.

  1. In the NCR Payment Processor Portal, select Billing in the navigation panel on the left of the screen.
  2. Click Statements.
  3. In the Search Records, enter the From Month and To Month parameters and click Search.
  4. Click the PDF icon to the right of the monthly statement.

Go to the Learning Videos page of the NCR Payment Solutions with Aloha Learning Portal

Use the Funding Deposits report in the NCR Payment Processor Portal. The net deposit amounts listed on this report will be deposited into your merchant bank account excluding any refunds and/or chargebacks.

No. The tiles are stationary and cannot be moved.

No. Transactions cannot be modified in the NCR Payment Processor Portal. Settled transactions can only be modified in the NCR Payment Gateway Portal.

Formerly known as Connected Payments (or serverEPS). As part of the NCR Payment Solutions, this handles the secure transmission of a payment transaction between the merchant and the payment processor to complete the transaction

Formerly known as JetPay. As part of the NCR Payment Solutions, this takes the transaction from a POS integration or Gateway and connects to the Card brands for authorization, clearing and settlement.

A restaurant or retailer able to accept credit card/debit card payments.

A batch of authorized credit card transactions are sent to the issuing banks of the credit cards so they can be settled (paid) to the merchant

This is the money deposited to your merchant bank account after the settlement of approved credit card/debit transactions.

Also known as a swipe fee, this fee is paid to the card-issuing banks for handling costs, fraud and risks involved in approving the payment. These fees are managed by the payment networks (MC, Visa, Discover, AMEX).

Each site that will process credit card transactions is assigned a 15-digit Merchant ID number to be used in the NCR Payment Processor Portal.

A TID is assigned to each credit card pin pad (terminal) in your location.

A chargeback is a dispute of a credit card transaction, initiated by the cardholder that may result in a return of funds. When a chargeback is reported, a Chargeback Dispute letter is sent with the chargeback information and instructions to respond to the dispute chargeback and hopefully get the funds returned. 

  • Card Processing Errors including duplicate transactions, incorrect amount charged, declines/multiple attempts.
  • Fraudulent transactions including stolen card, identity theft or cloned card.
  • Cardholder disputes including credit (refund) not processed or that services were not received or not as described.

Adjustment sites add a tip to a pre-authorized transaction before settlement (i.e., table service restaurants).

A non-adjustment site does not adjust transactions before settlement (i.e.; quick service restaurants).

This is the little chip on the credit card and when it’s used for payment, the chip creates a unique transaction code that cannot be used again. This makes the transaction more secure and much harder for fraud to occur.

PCI-DSS Payment Card Industry – Data Security Standard refers to the technical and operational standards that businesses must follow to ensure credit card data is protected.

Point-to-point encryption is native to NCR Payment Solutions. This lets you know the cardholder data is encrypted from the start of the transaction to the payment processor where it can be decrypted.