NCR Payment Solutions with Aloha

FAQs and Documentation

NCR Payments Solutions with Aloha - FAQs and Documentation

  1. Go to https://hspclient.servereps.com/ServerEPS/Login.aspx
  2. Enter your Username, enter your 6-digit Company Number, your password and click Submit.

  1. Click on your name displayed at the top right side of the screen and select Change Password.
  2. Enter your current password, enter new password and confirm password and click Change Password

Settlement has not happened yet. Settlement must be completed to see amounts on this report.

  1. Transactions can be adjusted in the NCR Payment Gateway Portal after they have been processed. For example, a tip needs to be added to a settled transaction amount or a transaction (or a portion of the transaction) needs to be refunded.
  2. In the NCR Payment Gateway Portal, click Transaction Search at the top of the screen.
  3. Enter the Search Criteria include the store and date(s). Additional search criteria including account number (first 6 or last 4 digits) and amount can be used to further define the search.
  4. Click Search...
  5. Find the transaction in the results and click on it to open the transaction to view the detail.
  6. Scroll down to find Manage and click it to open the Transaction Management screen.
  7. Select Increase to add an amount to the transaction or decrease amount to deduct an amount from the transaction total.
  8. Enter the amount of the adjustment and click Process Transaction.

 

Keep the following in mind when making an adjustment to a transaction:

  • The adjustment will be settled with the next settlement.
  • The adjustment will not be sent back to the POS for reporting.
  • The adjustment will appear as a separate charge on the cardholder’s statement.

  1. After you log into the NCR Payment Gateway Portal, hover over the Reports option at the top of the screen and select Scheduled Reports.
  2. Click on the desired report from the list of Schedule reports.
  3. In the Schedule Selection area, click on Email Report Automatically To.
  4. If your email address has not been configured, click Configure Email Address and enter your email address.
  5. In the Format Selection, select PDF or Excel.
  6. In the Store Selection, select Search all Stores or use Specify Store To Search to select store(s).
  7. Click Save Configuration.

  • Authorization code for the transaction will begin with the letters ‘LA’
  • If configured on your POS, a message may appear indicating the credit card transaction was processed offline
  • All Pre-Paid Credit Cards and Debit Card transactions are declined automatically
  • If the Pin Pads (terminals) are not communicating (checks every 60 minutes), a notification can be sent via email

  • Use either the Host Settlement Report (HST01) or Hospitality Host Settlement Report (HST01a) to verify your settlement happened for the day(s) selected.
  • For Adjustment Sites (sites that do tip adjustments), use the Hospitality Approved Transactions Log with Tip Amount (TRN01d) or Approved Transactions Log with Tip Amount (TRN01b) to view the tip adjustments and totals for the approved transactions.  Use either of these reports to pre-balance before settlement by comparing it to your POS payment detail report to verify all transactions were reported.
  • For non-adjustment sites (no tips), the Approved Transactions (TRN01) report can be used to view the transactions that have been approved for the current day (or a date range). Use this report to pre-balance before settlement by comparing it to your POS payment detail report to verify all transactions were reported. Use this report to pre-balance before settlement by comparing it to your POS payment detail report to verify all transactions were reported.

  1. Go to https://reporting.ncrpaymentsolutions.com/login
  2. Enter your Username or Email Address and enter your Password.
  3. Click Login

  1. To change your password, click the Profile Icon in the upper right corner of the screen and select Change Password.
  2. Enter your current password. Enter a New Password and confirm the password. Refer to the password requirements listed at the bottom of the Change Password screen.
  3. Click Update.

  1. On the login screen, click Forgot Password.
  2. In the Password Reset Request screen, enter your email/username in the field and click Request.
  3. You will receive an email from ‘noreqplyncrpayments@artegocloud.com’. Click the link in the email to reset your password (link in email expires in 30 minutes).

  1. In the NCR Payment Processor Portal, select Disputes in the navigation panel on the left of the screen.
  2. Click Chargebacks.
  3. In the Search Records, type the start date and end dates and click Search.

  1. In the NCR Payment Processor Portal, select Billing in the navigation panel on the left of the screen.
  2. Click Statements.
  3. In the Search Records, enter the From Month and To Month parameters and click Search.
  4. Click the PDF icon to the right of the monthly statement.
  5. The statement PDF opens in a separate browser window and you will be able to download (save) and print the PDF from here.

Go to the Learning Videos page of the NCR Payment Solutions with Aloha Learning Portal

Use the Funding Deposits report in the NCR Payment Processor Portal. The net deposit amounts listed on this report will be deposited into your merchant bank account excluding any refunds and/or chargebacks.

No. The tiles are stationary and cannot be moved.

No. Transactions cannot be modified in the NCR Payment Processor Portal. Settled transactions can only be modified in the NCR Payment Gateway Portal.

NCR Mobile Pay is a web-based payment solution that’s fully integrated with the Aloha POS. There’s no app to install—guests simply scan a QR code or use their phone’s browser to navigate to ncrpay.com and enter the 6-digit code (ex: AZB678), pay and go. It’s a true contactless experience that puts the power of the payment solely in your guests’ hands.

Scan, Pay, Go. Customers use their smartphone to pay and tip—so they never hand their payment card to a server, bartender or cashier and never have to touch a payment device. Beginning with a unique QR code or six-digit code printed on the check, your guests have two options: they can either scan the QR code or log onto ncrpay.com and enter the six-digit code. NCR Mobile Pay will then fetch all the check details for the guest to review, tip and pay.

On an Apple device: They open the camera app, position the phone so the QR code appears in the digital viewfinder and the device will recognize and launch the code.

 

On an Android device: Not all Android phones can read a QR code. The Google Assistant can detect QR codes if the guest uses a long-press on the “home” icon or says, “OK Google” and then taps the Google Lens icon at the bottom right. They can also download a QR reader from the Google Play store. Once they have the QR scanning window open, they position the QR code and choose the correct option.

Yes, ncrpay.com is a PCI-DSS validated consumer-facing website and NCR Mobile Pay does not store payment information on a device. Contact your NCR representative for a record of compliance.

Visa maintains a list of Visa approved service providers, which is reviewed annually. To be on Visa’s list of approved service providers, a product or service must have completed a PCI DSS validation (or audit) within the past year and submitted evidence—a form called the Attestation of Compliance or AOC—from the service provider and their independent auditor.

You have 24/7 support and can reach our support team via phone, e-mail or by opening a ticket in your Aloha Enterprise website.

  • Support Phone: (800) 792-5642 Option 2, Option 1
  • Support E-mail: support@alohaenterprise.com
  • Support Ticket: You can open your own support ticket by clicking on the “Contact Us” icon in the upper right-hand corner of your Aloha Enterprise website.

Yes. They can scan the QR code or visit www.ncrpay.com on any mobile device with an Internet browser.

Guests can choose to create an account to save their payment information and log in on each return visit to quickly access their saved card(s) using www.ncrpay.com. If they haven’t registered, once they’re viewing a check, they can click Account, then Add Email/Password and then click Register.

NCR Mobile Pay web will be available in the future for QS operations. Today these customer can offer mobile payments through app-based solutions. 

The system prints a check code on each guest receipt. Recall the guest check on the POS and reprint the receipt, as needed.

Visit your dashboard at https://ncrpay.com/dash and log in with your operator credentials. If you don’t have operator credentials yet, email support@alohaenterprise.com.

The code is always three letters and three numbers—confirm the guest is entering it correctly.

If you’re using a processor other than NCR Payment Solutions, you can adjust the payment on the check just like any in-store payment. If you use NCR Payment Solutions (Connected Payments), payments happen above store and can be handled via the portal.

Guests who want to split payment or split items on a check can work with their servers to split the check—and then can still pay through the NCR Mobile Pay.

A stable internet connection is required for NCR Mobile Pay to work and connect to the site.

NCR Mobile Pay will work with any thermal printer officially supported by Aloha to work with the POS—Bixolon, Epson, NCR, etc. Specifically, it needs to be able to print a BMP graphic clearly. For example, dot matrix printers aren’t a great fit.

The first indicator for the server or cashier is the NCR Mobile Pay Message UI that pops up when the server logs in to Aloha. Any activity, such as the payment, that’s pertinent to that specific server is displayed. Secondly, if the server is using WWT screens or looking at the check, they’ll be able to see a payment has been applied—this is true for both EDC and NCR Payment Solutions customers.

Formerly known as Connected Payments (or serverEPS). As part of the NCR Payment Solutions, this handles the secure transmission of a payment transaction between the merchant and the payment processor to complete the transaction

Formerly known as JetPay. As part of the NCR Payment Solutions, this takes the transaction from a POS integration or Gateway and connects to the Card brands for authorization, clearing and settlement.

A restaurant, retailer or other business able to accept credit card/debit card payments.

A batch of authorized credit card transactions are sent to the issuing banks of the credit cards so they can be settled (paid) to the merchant

This is the money deposited to your merchant bank account after the settlement of approved credit card/debit transactions.

Also known as a swipe fee, this fee is paid to the card-issuing banks for handling costs, fraud and risks involved in approving the payment. These fees are managed by the payment networks (MC, Visa, Discover, AMEX).

Each site that will process credit card transactions is assigned a 15-digit Merchant ID number to be used in the NCR Payment Processor Portal.

A TID is assigned to each credit card pin pad (terminal) in your location.

A chargeback is a dispute of a credit card transaction, initiated by the cardholder and the disputed amount is debited from your merchant bank account until the matter has been settled. When a chargeback is reported, a Chargeback Dispute letter is sent with the chargeback information and instructions to respond to the dispute chargeback and hopefully get the funds returned. 

  • Card Processing Errors including duplicate transactions, incorrect amount charged, declines/multiple attempts.
  • Fraudulent transactions including stolen card, identity theft or cloned card.
  • Cardholder disputes including credit (refund) not processed or that services were not received or not as described.

Adjustment sites add a tip to a pre-authorized transaction before settlement (i.e., table service restaurants).

A site that does not adjust transactions before settlement (i.e.; quick service restaurants, retailers, and other businesses).

This is the little chip on the credit card and when it’s used for payment, the chip creates a unique transaction code that cannot be used again. This makes the transaction more secure and much harder for fraud to occur. EMV cards are often called Chip and PIN and Signature Cards.

PCI-DSS Payment Card Industry – Data Security Standard refers to the technical and operational standards that businesses must follow to ensure credit card data is protected.

Point-to-point encryption is native to NCR Payment Solutions. This lets you know the cardholder data is encrypted from the start of the transaction to the payment processor where it can be decrypted.

Like encryption, tokenization takes the primary account number (PAN) and issues a different number called a token. If your data is hacked by cyber-criminals, they will have no use for the tokens.

It’s the device connected to the POS terminal used to complete a credit card transaction.

A credit card with RFID can be used to communicate with a payment terminal using a radio frequency instead of a magnetic strip. This allows contact-less credit card transactions.

Cash payments to the merchant from the card-issuing banks for approved and processed credit card transactions.

(Automated Clearing House) the network that coordinates electronic payments and automated money transfers.

This is the term given to the process of validating funds available on a credit or debit card. It is done at the time the transaction is entered or swiped through a Point-of-Sale terminal. When you process a credit card transaction, a response comes back from the issuing bank, all in a second or two. An authorization is either approved or declined by the issuing bank.

The authorization code is the response code from the issuing bank that is returned to you at the time of authorization. This code is usually a six- or seven-digit number and is recorded either by the Point-of-Sale terminal or software, as well as printed on any receipt or sales draft.

Allows customer to complete credit card transaction on hand-held payment device at their table.

A payment card transaction where the cardholder/card are not physically present. For example, an online or mail/telephone order.

Credit card charges are billed to the cardholder each month, and interest charges may be added. Unlike a credit card, when a debit card is used, funds are immediately withdrawn from the cardholder’s bank account. 

Card brands (MC, Discover, Visa and AMEX) set and use their own qualifications to determine the interchange fee (swipe fee) for each transaction processed. Qualifications can be based on processing method, transaction data, type of merchant, and even card types such as rewards or non-rewards cards and debit cards. Visit the card brand websites to learn more about their qualifications.

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NCR Contacts

For NCR Payment Solutions hardware or support issues, contact your NCR Representative

For NCR Payment Solutions with Aloha Learning Portal questions, contact Hospitalitytraining@ncr.com