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Have Questions About the NCR Silver POS System?

 

What is NCR Silver?

 

NCR Silver is a complete payment, marketing and management solution for entrepreneurs. Unlike other tablet point-of-sale systems, NCR Silver offers unmatched support, simplified technology and a no-compromise commitment to helping merchants succeed.

                

How much does an NCR Silver subscription cost?

 

It starts at $79 per month with a contract. You can get NCR Silver with EMV service as low as $89 per month. NCR Silver Pro Restaurant Edition starts as low as $149 per month. Additional sites, devices and month-to-month subscriptions may cost more.

                

What devices does NCR Silver work on?

 

NCR Silver software works on Apple® iOS 8.0 & 9.0 devices and the NCR Silver Quantum.

                

What apps are available?

 

NCR Silver works for a wide variety of merchants, while NCR Silver Pro Restaurant Edition offers advanced functionality for restaurateurs.

                

Where do I download an NCR Silver app?

 

NCR Silver apps are available for download from the Apple App Store®, and activated following registration with NCR Silver. If you opt for the NCR Silver Quantum, your Android-based app will be pre-loaded.

                

How do I sign up for NCR Silver?

 

Contact a Silver Advocate at 877-630-9711 or go to www.ncrsilver.com today!

                

Can I use more than one device?

 

Yes. Register as many devices as you would like, and use any combination simultaneously. Additional devices may cost more per month.

                

What’s included in my NCR Silver subscription?

NCR Silver includes but isn't limited to:

 

  • 24/7 LIVE customer support
  • Software updates
  • Integrated loyalty program
  • Email marketing
  • Inventory management
  • Silver Concierge service

                

Does NCR Silver take a percentage of my transactions?

 

No! Unlike some other point-of-sale companies, NCR Silver only charges a subscription. While it may seem cheaper up front, transaction-based fees can cost far more than a subscription and offer far less value over time.

                

What credit processors does NCR Silver work with?

Just about any. NCR Silver will not pigeonhole you into choosing one, and believes in the power of choice. If, for some reason, you have a merchant services provider not supported by NCR Silver, simply keep your stand-beside credit card swipe machine and enter your sales into NCR Silver for consolidated reporting.

                

What other hardware is available?

Wireless printers, EMV readers, card swipers, cash drawers, scanners, integrated scales and more. You can buy them a-la-carte, or in a bundle. 

                

Is there a warranty for hardware?

All hardware provided by NCR is covered under a 90-day warranty. Select hardware is supported for longer for Silver Concierge customers.

                

What is Silver Concierge?

Silver Concierge is an included service launched in 2015 that offers back office set up, monthly menu maintenance, hardware support and more.

                

What can I do if I have an issue with my NCR Silver app, back office or hardware?

You can chat, email, text or talk with our live, customer care agents 24 hours a day at 877-270-3475. Keep in mind, your hardware has a 90-day warranty! Also at your disposal are technical articles.

                

What payment options can I offer to my customers?

In addition to cash and credit, NCR Silver offers many integrated mobile payment options, including LevelUp and bitcoin. Samsung Pay also works with NCR Silver.

                

Can I send customer emails through NCR Silver?

Yes! You can easily send bulk emails, receipts, welcome promotions and more, thanks to customer list integration.

                

Does NCR Silver integrate with my business' social media accounts?

NCR Silver offers instant social sharing on Facebook and Twitter to save you time.

                

Does NCR Silver tell me if my marketing campaigns are working?

Yes! After your campaigns, you can view automated reports that include the performance of your emails.

                

Does NCR Silver offer loyalty features?

Yes! NCR Silver loyalty is fully integrated. It auto-applies rewards at the point of sale for no extra charge.

                

What is NCR Console?

NCR Console, formerly known as CimpleBox, is an NCR-owned add-on service that offers advanced reporting and management features in one time-saving dashboard. It is fully integrated with NCR Silver and is optional.

                

What third-party software works with NCR Silver?

We’re constantly working with the best software providers to offer an all-in-one experience. To name just a few, QuickBooks, Xero, PassMarket, Paychex and LevelUp.

                

How difficult is the setup?

Easy peasy — and easier than other POS systems, too. We can even set it up for you through our Silver Concierge Service.

                

What are the leasing terms?

Rates are subject to you securing appropriate financing with an NCR preferred leasing or financing company. Hardware you elect to purchase from NCR under the leasing option will be shipped to you when NCR receives payment in full from the leasing or financing company. NCR, not the leasing or financing company, will provide NCR’s standard 90 day hardware warranty and maintenance for the hardware you purchased under the leasing option. Maintenance will take effect upon expiration of the warranty and will end when the lease term ends. The hardware warranty and maintenance are not transferable and will be voided if you default in your payment obligations to the leasing or financing company.

                

Are other leasing terms available?

Yes, 12, 24, 36, 48 and 60-month terms are available. Call us for pricing at 877-630-9711.

                

Is leasing available for NCR Silver Pro Restaurant Edition?

Please contact your sales consultant for NCR Silver Pro Restaurant Edition leasing options.

                

Can I really call on a holiday if I have questions?

You'll enjoy tech support that literally never sleeps -- on Thanksgiving, Christmas, St. Patrick's Day, even Talk Like a Pirate Day. Ahoy!

                

What will the Silver Concierge team set up for my business?

A Silver Concierge agent will set up inventory, employee information, tax codes, pricing and menu items.

                

Why do I want my data in the cloud?

You can access vital data from anywhere and you don't have to keep servers in your store.

                

How does the cloud work with my POS system?

Your store or restaurant interacts with the cloud for credit processing, POS synching and back office functionality.

                

Can I take payments without an Internet connection?

Yes! With the Offline Credit feature set, you can accept credit payments and have them automatically processed when your connection is established. It even works if your card processor goes down.

                

Why should I switch to EMV chip payments?

As liability for fraudulent credit card transactions has shifted to merchants who aren't outfitted with EMV technology, making the switch now will minimize your liability in the future. In addition, you'll be ready to accept Apple Pay and other contactless payment services.

                

What do I need to make the EMV upgrade?

First, your card processor has to be certified for EMV and your POS system. You can order your EMV reader and stand from NCR Silver. You can also set up your EMV monthly service through NCR Silver. Shortly after ordering, you'll receive email instructions on getting your new technology enabled at your store and with your processor.