NCR’s Customer Relations solution portfolio for wholesale distribution improves customer satisfaction by transforming your sales representatives into trusted advisors. With any of these solutions, users have pertinent product, inventory and pricing data at their fingertips, along with simple ordering tools and order tracking.
This portfolio also includes a menu planning solution for foodservice operators, an inventory solution for managing vending machine sales and commissions, and a mobile sales force automation tool.
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NCR POWER SELL - Retail and Distribution Industries
NCR Power Sell helps sales reps establish the kind of rich customer relationships that will open up new opportunities and increase profit margins—for both of you.
Most sales relationships are based on long-established traditions. While a few customers tend to seek out the hottest, best-selling products, many still place their orders based on a standard template: same items, same quantities, and same low profitability. Meanwhile, sales reps often push their favorite wares—regardless of margin—and base their sales presentations on out-of-date or or information irrelevant to the client.
But, what if your customers just couldn’t wait to see your reps, who continually provided creative, consultative and effective sales ideas?
This all becomes reality with NCR Power Sell, a remote sales force automation tool that provides the information needed to boost sales, manage customer relationships and drive your profitability.
Put your sales force in remote control
When your sales reps come to visit, customers expect more than a handshake and a smile. They prefer a consultative approach, where they receive in-depth information to facilitate improved ordering decisions.
With NCR Power Sell, sales reps have all the data they need right at their fingertips. During a sales call, the rep can perform in-depth analysis and answer detailed questions, from account status and item information to availability and product suggestions. No longer will reps place orders only to be told that inventory has run out, disappointing and frustrating customers.
Unprecedented access to information actually shortens sales calls, while prompting larger orders of higher— margin items. The sales force becomes more organized and effective and more profitable, by having direct insight into recommended and promotional items. Even better, customers are pleased with the improved service they receive—even as they help elevate your profits to new heights.
NCR POWER NET - Retail and Distribution Industries
In this 24x7, self-service world, individuals and businesses alike have grown accustomed to instant access, and increasingly expect information and service on demand.
What’s more, as businesses are struggling to cut costs, employees are being asked to focus on higher-value activities, rather than spending time on routine tasks. But where does that leave your demanding customer base, which depends on you to manage the details?
That’s where NCR Power Net can help. This web-based portal gives your customers the ability to manage their accounts. They can place orders, check invoices, review pricing and more. Most importantly, you’re providing everyone with better service—while saving money.
Make your customers and vendors happier. In less time.
What if your business received fewer phone calls from customers every day, but you actually sold more products? It may sound counterintuitive, but it’s a reality with NCR Power Net. This self-service application empowers your customers to take complete, end-to-end control of their accounts.
No matter what time of day, customers can place orders online or through their mobile devices, and access a wide range of needed information, from price books and product data to orders and invoices. Power Net is designed for ultimate convenience, even allowing retailers to speed along the ordering process by using a barcode scanner.
Power Net enables you to upsell particular items based on each customer’s individual data. By providing detailed product information online, Power Net increases the average dollar amount per order. As a result, your sales and customer satisfaction can reach new heights. And with our iPad Support Module, your employees will enjoy new levels of productivity.
With NCR Power Net, you’ll have the Web-based solution you need to empower your customers and your sales, 24x7.
NCR POWER MOBILE - Retail and Distribution Industries
The consumerization of IT has put mobile devices into everyone’s hands. Tablets and smartphones have become pervasive in everyday life, and now, the business world as well.
NCR Power Mobile brings the power of mobile order management conveniently and vibrantly into the hands of distributors and their customers. Until recently, product ordering was conducted either through printed order guides, or a standard client/server model that was best suited for desktop computers or bulky laptops.
With Power Mobile, distributors and their customers can now experience a feature-rich and media-rich order management system that delivers the capabilities you need on any tablet or smartphone running any mobile operating system, including iOS, Android and Windows.
Your direct sales representatives—or your customers, depending on your preferences—can download the Power Mobile app to any mobile device, tap into your ERP for instant product information, and easily create orders on the fly as they walk through any customer facility.
A Powerful CRM Application On The Go.
A mobile-enabled ordering solution, NCR Power Mobile combines the usability of mobile with targeted functionality of the NCR Power Enterprise suite of applications to deliver an intuitive solution that meets the needs of both account executives and customers.
Ordering — At its roots, Power Mobile is an ordering application. It features multiple ordering methods, including ordering via guides, lists and previous orders. Its intuitive user interface enhances and simplifies the ordering experience for distributors and their customers.
Automated Alerts and Messaging — The solution helps enhance communications between distributors and their customers by enabling automatic alerts and other customized messaging any time an unexpected event occurs to an order.
Advanced Item Search — Power Mobile puts all media-rich item data, along with third-party item information, at a user’s fingertips in real-time. Distributors can add promotional material, photographs and links to additional content (such as nutritional data) to help drive sales. The app also can utilize a mobile device’s camera to support barcode scanning and item lookup.
Up-Selling & Cross-Selling — Power Mobile includes many different features for distributors to link item associations and recommendations together to promote cross-selling, up-selling and new sales opportunities. Related products are presented when reviewing an item detail. In addition, a large portion of the Power Mobile Dashboard is dedicated for distributors to display promotional ads from vendors or from their own marketing team.
Invoices — Invoice information is easily available to search and review, and includes drill-down capability into items. Invoice payment status, along with associated alerts, is also displayed.
Social Integration — Social media continues to help drive business and customer relationships, and with Power Mobile, distributors can add links to their social feeds directly to the app’s main dashboard.
Customer Information — Distributors can easily search and find customer contact information. Power Mobile also enables one-click options to place a call or send an email to customers, simplifying and enhancing communications.
Inventory Management — Power Mobile can help your customers manage inventory through stock counts, creation of PAR lists, financial reports such as COGS and more. Solution provides insight for both distributor and non-distributor items.
NCR POWER MENU - Retail and Distribution Industries
For food-service operators with countless menu items and ingredients to manage day after day after day, inefficient menu management is a recipe for disaster.
Not only do inventory errors and inadequate cost controls hurt your bottom line, mistakes in satisfying individual dietary restrictions can lead to serious consequences for your customers. And for you.
With NCR Power Menu, delivering accurate and cost-effective menu-management services has never been easier. A Web-based solution, NCR Power Menu provides robust menu-management functionality in a zero footprint application. A browser and internet connection are all you or your customers need to access a full array of menu-management functionality.
Better yet, NCR Power Menu increases your customer satisfaction by helping them better manage their menu costs.
Built for performance. And profitability.
Designed to seamlessly link menu-management functions into a distributor’s own inventory, pricing and order-submission systems, NCR Power Menu allows food-service providers to choose from a wide range of existing menus, recipes and more. With flexible features for all segments—food-service, retail, restaurants, banquets/catering, institutions and healthcare-this advanced menu-management solution can handle the needs of any operator, no matter how large or small.
NCR Power Menu also allows you to use one of its existing templates as a starting point for creating menus, in addition to adding custom diets that are specifically relevant to an individual facility. Special holiday and theme menus are also possible, as is the ability to create custom recipes or select from more than 9,000 pre-existing options.
Power Menu can flag recipes with allergen ingredients, and create product nutritional profiles to supplement the information for more than 8,000 common products. Its ability to integrate seamlessly with NCR Power Enterprise suite including Power Net for optimal order creation is just one more reason you should order Power Menu for yourself—a la carte or as part of the industry-leading suite of NCR solutions.