Your stores are busy, and your checkout devices can sometimes take a beating. No worries, when your devices are down, NCR has coverage to get them back up and running when you require.
Your customers expect that when your doors are open you are eagerly awaiting their arrival and can service all of their needs. Having premium hardware maintenance support is imperative to ensure that your IT solutions are running optimally.
NCR offers a variety of onsite retail hardware maintenance service options to meet your service level requirements. Leveraging remote monitoring and management tools that provide detailed information to diagnose and resolve problems faster. When onsite support is required, a technician is dispatched with the appropriate expertise and the right parts to fix the problem the first time.
Keep your business running smoothly
Help increase your customers’ enjoyment by creating a smooth experience when interacting with technology whether it’s during checkout or helping them find that sweater they want in just the right size. NCR Hardware Maintenance provides the comprehensive support you need to provide satisfying experiences for your customers. With NCR as your service partner you gain 130 years of service expertise to solve your technology issues, making it easier for you to keep your business systems up and running, allowing you to focus on your core business.
Improve your availability
To provide you with the best support NCR focuses on high availability initiatives that help resolve calls quickly to keep customers flowing through lines. Through resolving more calls remotely, identifying and fixing problem units, and preventative activities NCR drives continual improvement in availability. When a site visit is necessary, our Customer Engineers are armed with an increased level of service intelligence to accurately resolve the problem in an efficient manner.
Flexible support options to fit your needs
NCR offers a wide range of response times, enabling you to choose the level of service that works best for your business. Our vast network allows you to choose from a 4-hr same day service to next business day services for your non-critical incidents. Depot services are also available if you’d rather get parts shipped to your business. In addition to our flexible service options NCR has been providing multi-vendor support services for over 20 years serving as a single point of contact and giving customers peace of mind.
We make it easy for you to get the help you need NCR provides 3 options for 24-hour problem reporting. Whether using an Electronic Data Interface (EDI) connection, our NCR @ Your Service web portal, or toll-free telephone access you can report a call quickly and easily 24 hours a day, 7 days a week.
Unlimited opportunity and multi-Vendor support
Looking for a partner that can support your entire environment? NCR will not only service our own point-of-sale systems and self-service checkouts but we also provide multi-vendor support for these devices and for many IT infrastructure products including LAN/WAN devices, entry-level servers, midrange systems, storage devices, printers and PCs. With NCR as your service provider, you have the assurance of a proven, dependable partner. NCR has more than 9,000 service professionals connected to our extensive service network with customer care centers around the world. Each service professional learns from the past experience of the others, regardless of location.
NCR’s global Maintenance and Support Services demonstrate superior performance on a major scale. Our current business encompasses:
*2013 global ranking by Gartner
**2014 ranking by IAOP (International Association of Outsourcing Professionals)
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Features & Benefits
NCR Onsite Hardware Maintenance Services
Providing you with access to comprehensive system support that is customized to meet your retail IT support needs.
The service offers customers access to a worldwide network of people and technology, providing high-quality service and support with 125 years of in-depth expertise.
Maintenance made simple
• Our global service network of over 13,000 NCR-badged consultants and technical support experts.
• We serve more than 110 countries to make sure you receive consistent, high-quality support when and where you need it.
• NCR @ Your Service provides you with 24/7 access to search knowledge bases for problem solutions and resolve known issues quickly, without further assistance.
The Power of One Provider
NCR not only supports our retail solutions but also maintains a broad spectrum of multi-vendor products.
Giving you a single point of contact for IT support, eliminating the time and effort needed to manage multiple service providers.