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NCR FastLane SelfServTM Checkout Convertible

 

The NCR FastLane SelfServ™ Checkout Convertible solution supports both self- and assisted-service options in one solution. The NCR FastLane SelfServ Checkout Convertible can quickly convert to fully-assisted cashier lane when your store is busy and large baskets are at their highest. The NCR FastLane SelfServ Checkout Express Convertible is a flexible solution for smaller stores to support both self-checkout and fully assisted checkout without using more space.

 

 

 

 

 

 

Product Summary

 

 

NCR FastLane SelfServTM Checkout Convertible enables the entire front-end to maximize lane availability and customer service

 

 

NCR FastLane SelfServTM Checkout provides high levels of operational efficiency while improving the customer experience. The NCR FastLane SelfServ Checkout Convertible takes this a step further by offering the convenience of both self- and assisted-service options. The NCR FastLane SelfServ Checkout Convertible can quickly convert to fully assisted cashier lanes during peak periods when high-volume traffic and large baskets are at their highest—making it easy to provide your customers with the service they want and expect, when and how they need it most.

 

Offers the best of both worlds

 

Currently, when a store is not busy, cashiers in assisted checkout lanes either sit idle or engage in store duties away from the checkout area such as receiving orders, stock replenishment and back-office administration. When volumes suddenly spike, there is often a delay in moving associates back to the checkout lanes, which can result in the build-up of queues at the front end, negatively impacting customer service. With NCR FastLaneSelfServ Checkout Convertible, you can quickly and efficiently change from self-service to assisted-service checkout as business needs dictate.

 

For you, this enables enhanced customer service while driving operational efficiency, staff productivity and asset utilization. For consumers, this means greater convenience since more lanes are open and more choices are available at the front end. Greater checkout availability in the store results in higher service levels due to shorter queues.

 

 

Key features

 

  • Offers all the benefits of NCR FastLane SelfServ Checkout with added operational efficiencies when you need them most
  • Add-on components make this an affordable, easy-to-implement option
  • Easily and converts from self-checkout mode to cashier mode
  • Provides extreme adaptability for peak periods

 

 

Technical specifications

 

SEAMLESS POS INTEGRATION

  • Support for DOS, Windows® and Linux® POS integration under Microsoft® Windows XP, POS Ready 2009, Windows 7 and POS Ready 7 environments
  • Broad range of supported POS systems
  • Toolkit for easy integration to other POS applications

 

INTUITIVE USER INTERFACE

  • 15” high-resolution color LCD touchscreen
  • Integrated hi-fi audio
  • Lead-through animation
  • Multi-path screen flow
  • Human factors-designed non-barcoded item look-up
  • “Follow me” lights provide visual cues

 

FLEXIBLE SOLUTION

  • Common core module
  • Compact, lower profile design
  • Consistent user experience
  • Co-located cash inputs/outputs
  • Multiple unload and bagging modules accommodate any retail environment
  • Input belt or shelf
  • 1+, 2+ or 3+ bagging platforms
  • Takeaway belt
  • Optional set-aside shelf
  • In-lane upgradeability
  • Swappable lane orientation
  • Unload and Bagging module
  • Color branding
  • Multiple language support
  • 78OFX Bi-optic scanner with LED Scan Advisor
  • Integrated scale for produce
  • Integrated EAS tag deactivation
  • Wired or wireless handheld scanner

 

EXTENSIVE SECURITY

  • Security scale for weight verification
  • Item integrity via self-learning and self adjusting weight database
  • Reversing takeaway belt
  • Electronic Article Surveillance integration available for Sensormatic and Checkpoint devices
  • Audio and visual prompts alert shopper and attendant of error
  • Store intervention light above lane displays lane status

 

FULL TENDER OPTIONS

  • Recycling coin acceptor/dispenser
  • Note handling via either note acceptor and dispenser or optional note recycler
  • Compatible with most industry-standard payment devices, including contactless
  • Signature capture device
  • Document sensored coupon collection bin

 

ENVIRONMENTALLY CONSCIOUS

  • Two-sided thermal (2ST) receipt printer
  • Accommodates green bags
  • Energy-saving fluorescent light bulbs

 

REMOTE ATTENDANT STATION

  • Desktop and/or mobile handheld device shows interventions and transaction details for up to 10 lanes
  • Ability to enter and modify items as on traditional register

 

HIGH AVAILABILITY SERVICES

  • Technical support 365 days a year, 24/7
  • Help Desk with Remote Monitoring/diagnostics and support available
  • Project Management, Deployment, Business Consulting and Installation Services available

 

NCR FASTLANE SELFSERV CHECKOUT EXPRESS CONVERTIBLE

 

 

NCR FastLane SelfServ Checkout Express Convertible maximizes front-end lane availability and ease of service all within minimum space

 

Maximizing every little bit of space within a retail store is extremely valuable for profitability. At the same time, providing a fast and convenient front-end checkout is just as important for creating an outstanding customer experience.The NCR FastLane SelfServ Checkout Express Convertible enables a flexible solution for smaller stores to support both self-checkout and fully assisted checkout without the need to expand their footprint.

 

 

Offers the best of both worlds

 

The NCR FastLane SelfServ Checkout Express Convertible is especially well-suited for small store environments. Its staffing model enables it to accommodate the ebbs and flows of consumer traffic, allowing all lanes to be open all of the time while providing high customer service levels at the same time.

 

 

Easily converts to cashier mode

 

The NCR FastLane SelfServ Checkout Express Convertible quickly and easily converts through a swivel mount design that provides a secondary display and pinpad to change a selfcheckout lane to a fully assisted point-of‑sale lane in seconds. Cashiers can convert the software to “attendant mode,” which temporarily deactivates security features allowing them to “scan and bag” like a traditional checkout.

 

 

Maximize your space with a best-fit solution

 

NCR’s Store Business Consultancy team is uniquely positioned to provide the data-based modeling and expertise to operationalize the NCR FastLane SelfServ Checkout Express Convertible to maximize your front end to drive revenue and profitability.

 

 

Key features

 

  • Easily and quickly converts from self-checkout to cashier mode
  • Small footprint ideal for small store formats
  • Extreme adaptability for peak periods
  • Offers all the benefits of NCR FastLane SelfServ Checkout with added operational efficiencies when you need it most

 

 

Technical specifications

 

FLEXIBLE SOLUTION

  • Common core module
  • Compact, lower profile design
  • Consistent user experience
  • Co-located cash inputs/outputs
  • Multiple language support (18 languages, up to six per terminal)
  • Input belt or shelf
  • Integrated single window scanner with LED scan advisor
  • Takeaway belt
  • Scale for produce (optional)
  • Integrated NCR two-sided thermal (2ST™) receipt printer

 

INTUITIVE USER INTERFACE

  • 15” high-resolution color LCD touchscreen
  • Integrated hi-fi audio
  • Lead-through animation
  • Multi-path screen flow
  • Human factors-designed non-barcoded item look-up
  • “Follow me” lights provide visual cues

 

FULL TENDER OPTIONS

  • Recycling coin acceptor/dispenser
  • Note handling via either note acceptor and dispenser or optional note recycler
  • Compatible with most industrystandard payment devices, including contactless
  • Coupon collection bin with document sensor

 

SEAMLESS POS INTEGRATION

  • Support for DOS, Windows® and Linux® POS integration under Microsoft® Windows XP, POS Ready 2009, Windows 7 and POS Ready 7 environments
  • Broad range of supported POS systems
  • Toolkit for easy integration to other POS applications

 

HIGH AVAILABILITY SERVICES

  • Technical support 365 days a year, 24/7
  • Help Desk with Remote Monitoring/diagnostics and support available
  • Project Management, Deployment, Business Consulting and Installation Services available

 

INVESTIGATING THE MYTHS OF SELF-CHECKOUT

 

 

Giving customers the truth

 

In today’s competitive market, self-service has become a foundation for retail innovation and for redefining the customer experience. Tech savvy consumers have been serving themselves at banks, airports, gas stations, and other establishments for years, making self-service necessary to remain competitive and stay relevant. When asked what they liked about self-checkout, shoppers said that they liked the convenience of it, that it was easier to use, and that it was faster than the cashier assisted lines. In fact, out of the 2,903 consumers surveyed in Australia, France, Germany, Italy, Japan, Russia, Spain, UK, and the US, 90% identified themselves as users of self-checkout. But even with high consumer acceptance, some retailers are reluctant to abandon the traditional assisted lanes. So how do you, as the retailer, decide to invest in self-service technology? Understanding the facts can help you make the best choice for your business and exceed your shoppers’ expectations.

 

 

Myth #1: Self-checkout will be the end of customer service

 

At NCR, we like to think of it as “Better Service with Self-Service.” Retailers have found that when self-checkouts are installed, they can re-allocate their labor to areas of need, ensuring their shoppers are better served at all times. Waiting to checkout is something shoppers do not enjoy, and it can impact their overall shopping experience. By installing self-checkout lanes, attendants are no longer confined to one lane at a time and are able to assist multiple customers. This has had a significant impact on shopper queues, drastically decreasing the amount of time spent in line.

 

Faster, easier, and more convenient are what shoppers say when they describe what they look for while checking out. By implementing self-checkout, you do not detract from your shopper’s experience; You continue to improve it.

 

 

Myth #2: I don’t have space in my front-end for self-checkouts

 

No two retailers are the same so the solutions they use shouldn’t be either. While many stores are similar in front end design, floor space can vary. When looking at a smaller area it’s easy to wonder how a self-checkout unit could fit.

 

According to NCR’s User Experience Consultants, retailers can fit four to six self-checkout lanes in a space normally reserved for 3 cashier attended checkouts. NCR’s User Experience Consultants work with retailers to ensure the ideal solution is provided for their store environment. For small stores, NCR offers multiple configuration options to let you customize the right solution for your stores’ layout.

 

The NCR SelfServ™ 90 and NCR FastLane SelfServ Express Convertible are additional options that will fit virtually any space. The NCR SelfServ 90 is a card-only solution which can be installed on a countertop, wall, or pedestal mount, offering a small, flexible footprint. It’s also cost-effective since there are no cash and coin modules or a security scale. With the NCR FastLane SelfServ Express Convertible, retailers can maximize the front-end lane availability and ease of service with minimal space required. Using a swivel mount design with a secondary display and pinpad for the shopper, the unit converts from a self-checkout lane to a fully-assisted point-of-sale lane in a matter of seconds, giving you increased service options during peak periods.

 

 

Myth #3: My customers would never use it

 

For those shoppers who are familiar with the technology, NCR FastLane SelfServ Checkout enables quick navigation via a multi-pathing user interface. There is even an option for a ‘no-touch’ transaction which lets shoppers scan, bag, and pay without ever having to touch the screen.

 

Shoppers new to self-checkout, or those needing a bit more help have access to an attendant who oversees the checkout lanes. Because there is a balance between new and familiar shoppers, the attendant has time to closely monitor transactions and address any situation that arises in a quick and efficient manner.

 

Self-checkout lanes are equipped to be faster, easier to use, and convenient. There are truly no demographic boundaries with self-checkout and all shoppers benefit equally from the choice of self-service.

 

 

Myth 4:” It costs too much”

 

As a retailer, you want to give your customers more, but there is always a cost to consider and budget to maintain.

 

Retailers who have installed self-checkout have seen positive changes in their operational costs. Monitoring report data assists you with understanding when your peak traffic times occur, identifying models for staffing and lane management.

 

Many stores now remain open longer, and some retailers struggle with meeting these expectations while balancing labor costs. With one attendant operating multiple lanes, retailers can open earlier and close later with less labor costs needed for late hour or early riser shifts. More importantly, retailers can better manage front-end labor cost and deliver higher levels of service during peak periods with the addition of self-checkout lanes.

 

 

Myth #5: My store is too small for self-checkout

 

Stores come in all shapes and sizes and so do the average daily sales volumes. While some big box retailers may see several thousand shoppers on a given day, others may see only a few hundred. Self-service tends to be associated with high volume stores, but does that make self-checkout relevant only to that specific environment? The answer is simply no. Retailers have found no store is too small to provide the exceptional customer service that self-checkout lanes offer.

 

Shoppers want things to be easy and fast. Self-checkouts have been deployed to smaller family-owned grocery stores to gas stations. Many retailers have recognized the benefits due to rising labor costs and limited labor pool availability. Don’t let the idea that your store sees less traffic distract from your goal of offering your shoppers more!

 

 

Overcoming the myths and delivering shopper satisfaction

 

There are many things to consider when making a new technology purchase. You want to give your shoppers what they want, while ensuring your operational needs are met as well. Convenience, service levels, and throughput should not be compromised by your decision.

 

Give your customers the latest in self-service and set yourself apart from the competition with selfcheckout. Provide them with a solution which is familiar and accepted around the globe. Get the facts and experience firsthand why self-service is better service.

 

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