NCR VOYIX Back Office & Operations for Retail

We help you keep things running smoothly behind the scenes and get more from your investment as the world moves toward a cloud-enabled future.

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[FPO] You’re great at serving guests, but what happens when they leave your restaurant?

While your point of sale or mobile app might be the shiny face of your brand, there’s a lot that goes into making sure everything is working together behind the scenes. Can your customers find and buy what they’re looking for, or are they disappointed by out-of-stocks? Do you know why a certain store is under-performing – and how to quickly address the problem? If not, NCR VOYIX can help, with a toolkit for easily managing your back office functions.

[FPO] Keep customers coming back for more with NCR VOYIX Consumer Engagement

[FPO] NCR VOYIX Consumer Engagement helps you create even more meaningful interactions with:

Break free from hardware dependence

Break free from hardware dependence as you evolve to a next-generation store architecture

Inventory in real-time

See what’s really happening with your inventory in real time, from a total enterprise view down to individual stores

Forecast demand

Cut down on waste and increase profitability by accurately forecasting demand

React faster

Easily make sense of complex data so you’re able react quickly to what is impacting your business

**Work smarter, not harder**

Take the grunt work out of time- and labor-intensive tasks, such as product assortment and pricing strategies

[FPO] Join more than 75,000 stores that are powered by NCR VOYIX Aloha.

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Inventory Management & Replenishment

Get continuous, real-time visibility of both physical inventory levels and inventory valuation across all stores and across the enterprise, with a reduced total cost of ownership.
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Real-time insight into inventory valuation at each store (and across the enterprise)
Automated inventory management and replenishment workflows
All inventory transactions tracked in real time: sales, in-store transfers, store-to-store transfers, returns-to-vendor, inventory adjustments
Supports and consolidates parallel inventory counts and financial valuation processes
Executes inventory management with customized workflows and intuitive user interfaces
Centralized deployment with store-specific views
Eliminates costly whole-store inventory counts
Highest possible inventory accuracy
Enables vendor reconciliation of inventory details
Provides analytics-based replenishment orders
Reduces total cost of ownership of store inventory management

Demand Forecasting

With a solution purpose built for the food industry, you can reduce on-hand inventory, increase order fulfillment rates and reduce average inventory costs.
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Faster purchase order creation with turn buys
Easier buying decisions and high margin opportunities with forward buys
Suggestions and monitoring of key variables for stocking products
Complete vendor income tracking
Automation and optimization for purchasing perishables
Full order life cycle management

Central Reports

See what’s selling or stalling with real-time insights into everything from sales KPIs and trends to sales in total and by touchpoint, basket size, best-selling items and more:
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Provides up-to-the-minute data vs. end-of-day or end-of-week reports
Standard or pre-defined reports, easily modified via simple drag-and-drop
Single, holistic view of all KPIs
Conditional formatting to easily identify outliers

HQ

Simplify everything with a single application that interfaces to your store systems, exchanges data with your vendors and ensures accurate and consistent item data and pricing across all systems and store locations:
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Vendor collaboration portal for exchanging items, prices, costs and deals
Pricing rules for managing margins for regular retails and promotions across all stores
Item record with support for retail attributes and POS flags
Category analysis, sales history and shrink reporting
Integration with store systems including POS, loyalty and scale systems

Virtualization (Software Defined Store)

Give your stores a modern, scalable and flexible infrastructure without a costly equipment overhaul:
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Centrally maintain store applications, reducing maintenance costs and yielding greater control
Break dependency between store hardware and software for significant cost savings
Allow mobile devices to be multi-purpose to deliver a higher level of customer service
Create an open and scalable IT ecosystem that makes it easier to test and deploy innovations