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Enterprise Preference Manager (EPM)

 

Easy-to-use retail software for simple, effective multi-channel marketing

 

 

Product Summary

 

 

 

NCR ENTERPRISE PREFERENCE MANAGER (EPM)

 

 

A comprehensive, flexible and robust customer preference management solution enabling dynamic creation, delivery and management of customer preferences across channels.

 

With NCR Dynamic Preference Manager you can solicit customer preferences in real-time or stage them for future delivery for easier management of your relationship with your customers and their experience with your brand.

 

Get a holistic view of your customer - Our easy-to-use application combines traditional customer data with the real-time voice of your customer to understand not only what they are currently doing while in your store, but also what they could and want to be doing.

 

Improve promotional programs by leveraging customer preferences - Improve the effectiveness of your promotions by providing integration options with your loyalty systems, and dynamically leverage data to create relevant offers and promotions across channels.

 

Monitor the voice of your customer by channel - NCR EPM provides a dashboard that includes graphical reports on top preferences changed, channel activity related to customer preferences, and monthly trending of preference changes.

 

Personalize your customers’ shopping experience, anytime and anywhere - Give your customers a personalized and consistent shopping experience by offering them the option to store their preferences and themes, which are then shared across all touchpoints.

 

 

KEY FEATURES

 

  • Leverage our easy-to-navigate, web-based user interface for creating, executing and managing customer preference data
  • Access metrics including reports and graphics of customer preferences and channel activity
  • Localize consumer preferred language, currency, weights and measures
  • Manage the application through customer service and administrative portals that includes user management (roles and permissions)
  • Tailor system configuration options and monitoring for your specific needs and goals
  • Create and integrate across channels (e.g., website, point of sale, kiosk, mobile device, self-checkout)
  • Integrate with loyalty software such as the NCR Offer and Loyalty Management solution
  • Leverage self-learning technology—trigger-based consumer preferences

 

 

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