• I need new hardware
• I need to order additional software
• I am selling or acquiring a location
Wendy’s Support USA:
East: 315-472-4531
West: 315-233-0110
Wendy’s Support Canada:
800-836-3796
Email: HelpDesk.RaaS@ncr.com
Site Down/Priority Escalations:
Support management within 1 hour or the response is not satisfactory proceed to the second level escalation
Email: Priority.RaaS@ncr.com
Manager Escalations:
Email: QSManagers.RaaS@ncr.com
Escalation phone number: 678-808-5005
*If your call is not answered within 10 minutes contact the individuals below:
RaaS West Pod Leader:
Ben Kinzey
Phone: 315-313-6018
Email: Ben.Kinzey@ncr.com
RaaS East Pod Leader:
Anthony Vercillo
Phone: 315-712-3018
Email: Anthony.Vercillo@ncr.com
Customer Relationship Manager:
Kristina Lukas
Phone: 267-758-9094
Email: Kristina.Lukas@ncr.com
• I need to order consumable hardware
• My terminal is locked up.
• I have kitchen monitor routing issues.
• My receipt printer is not printing.
• I need my Aloha CFC password reset
• My site is down
Email: StoreWendysHelpDesk@Wendys.com
Phone: 614.760.2037 or 1.877.922.4443
• My terminal is locked up
• I have kitchen monitor routing issues
• My receipt printer is not printing
• I need my Aloha CFC password reset
• My site is down
• I need to order consumable hardware
Helpdesk: wendyshelpdesk@solugenix.com
Helpdesk Number: 1-866-407-1542
Escalations: wendysescalations@solugenix.com
• I have a RaaS HW maintenance agreement, and a shipping return label is needed to return hardware
• My terminal is locked up
• I have kitchen monitor routing issues
• My receipt printer is not printing
• I need my Aloha CFC password reset
• My site is down
• I need to order consumable hardware
Email: ProdChangeWork.RaaS@ncr.com
• I am missing a menu button
• I need to update a menu price
• My tax rate is incorrect.
• I need to remove/hide a button.
• I need to add/remove coupons.
Email: SBOWebWork.RaaS@ncr.com
Phone: 315-234-3272
• Timer Polling
• Why am I losing so many chicken nuggets
• My labor is too high
• Can you un-finalize my schedule
• My cash is short
Email: Menulinksupport.HSR@ncr.com
• Why am I losing so many chicken nuggets
• My labor is too high
• Can you un-finalize my schedule
• My cash is short
Email: Support@alohaenterprise.com
Phone: (800)792-5642
• I don’t see any sales in my reports
• My sales in Insight do not match my CFC reports
• I need my Insight login
• I do not see my site in Pulse Realtime
• Need a status update regarding unreturned hardware
• I have a HW maintenance agreement and a shipping return label is needed to return failed hardware
Email: WendysRaaSClientServices@ncr.com
If an escalation is required
Jocelyn Flynn
Email: Jocelyn.Flynn@ncr.com
SaDarein Walker
Email: SaDarein.Walker@ncr.com
• NCR Invoices
• Hardware Returns
• Invoice Disputes
• Hardware Entitlements
• Termination of Services
• Site Closure
• Moving POS equipment from site to another
• I am getting invoices for hardware when I have a AEX/OnSite contract
Email: QSInstallation.RaaS@ncr.com
Email: Wendys.CustomerCare@ncr.com
• Site installation status updates
• Equipment shipment status