Site & Systems Management
IT downtime can cost your business more than lost revenue. An important component of any technology solution is the ability for your IT teams to remotely monitor and access your systems. Our remote monitoring and diagnostic capabilities provide strong control over IT operations. We provide the ability to remotely service and manage IT assets efficiently while maintaining security.
NCR Aloha Command Centre is a remote monitoring and diagnostic tool that provides you with unprecedented control over IT operations. Use Aloha Command Centre to acquire real-time updates on the status of hardware and software at all of your restaurant locations. This powerful hosted application enables you to troubleshoot and solve issues rapidly before they impact site operations and the customer experience.
Aloha Configuration Centre is a centralised database management application that manages Aloha Point-of-Sale configuration settings for multi-store restaurant organisations. It offers remote distribution and access capabilities through an easy-to-use .NET rich-client interface.
Instant visibility into system performance
Rapid resolution of technology issues
Rich, easy-to-use interface
Data integrity & recovery
Secure, hosted environment
Reduce the need for technicians onsite
Remotely monitor, diagnose and take action to resolve IT issues quickly
Gain instant visibility into system performance
Automated alerts sent to your mobile devices when issues occur enable you to take immediate action
Distribute updates and changes quickly
Easily distribute updates and changes for your sites remotely – from new menu items to POS configuration updates
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Remotely access your site systems and perform updates automatically
NCR Configuration Center is a centralized database management application that allows for Aloha POS configuration settings for mult-store restaurant organizations. It offers remote distribution and access capabilities through an easy-to-use .NET rich-client interface.
Access your configuration data from anywhere - NCR Configuration Center provides secure access to your hosted configuration data from any location. Network administration, data backup, server software and hardware maintenance are managed for you, allowing you to focus on your business.
Control your data with security roles and permissions - A single point of administration can be accessed from anywhere with the confidence that a redundant infrastructure is consistently backing up your menus, labor, taxes and other corporate data.
Distribute data automatically and perform real-time updates - Easily update menu items, price changes or POS configurations across multiple sites automatically. NCR Configuration Center enables administrators to manage and schedule changes to the database in multi-site environments using an automated distribution process.
Invest in efficiency - Access your NCR Configuration Center database from virtually any computer at a fraction of the cost of doing it yourself.
Rich, easy-to-use interface - Intuitively designed for the novice user with a rich set of advanced features and tools for the power user. The new ‘grid view’ style of each function screen keeps your data visible when you add or edit records in the application.
Offline mode capability - If connection to the hosted database is temporarily lost, all functions are available offline and any changes made are automatically synchronized when connectivity is restored.
Data integrity and recovery - NCR Configuration Center keeps corporate and store data synchronized at all times to allow for consistent reporting and effective systems management. Your configuration data is protected by automatic backup and disaster recovery support enabled by a robust data center infrastructure.
Built-in security - Multiple layers of security ensure that your data is protected. Role-based user security and record-level data security prevent individual users from accessing designated areas. You have complete control over which types of data can be viewed and/or edited by each user.
Automatic application upgrades - NCR Configuration Center checks for available upgrades each time it starts up. If a version upgrade is available, the system will download the new store client files and apply them.