RESTAURANT it services & management support

Keep your restaurant technology <g2>running at its best.<g2>

A managed services offering that includes 24x7 help desk, outsourced maintenance of IT and application management.
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Managing your technology made simple

  • Are you juggling multiple vendors and potentially spending too much money and time trying to resolve technology challenges?
  • Are you going through a digital transformation and worried that your staff may not be able to keep up?
  • Have you added new consumer-led touchpoints and need visibility into how to maximize your tech uptime and availability?

We can serve as a single point of contact to resolve all your IT challenges – whether it’s NCR tech or not.

Managed service options

Focus your resources on growth initiatives and leave the rest to us.

  • Outsource the management of your software applications to IT professionals who deeply understand the NCR Aloha platform
  • Improve your IT support for franchise owners/operators and reduce costs
  • Leverage NCR and restaurant industry experts to advance your strategic objectives

Leverage NCR’s expertise to develop and design your digital signage content.

  • Services include development of strategy, designing of creative, scheduling of content, adding and deleting menu items and distribution of promotional content
  • Free up your constrained resources with an agile team that can meet any request for a predictable monthly fee
  • Increase operational efficiency with consistent, high-quality production of creative content and management of your digital signage system

Rely on NCR as your single point of contact for your Service Desk needs with ownership until resolution.

  • Our 24x7 helpdesk supports ITIL-based services for both NCR and non-NCR technology, including incident management, problem management and change management
  • Access to NCR via phone, web, chat, email, mobile and EDI is available
  • A connected system management gives you enriched data and persona-based dashboards that provide vital information on your performance

Safeguard your operations and protect sensitive data with our managed security services.

  • Restrict dangerous connections to and from the Internet with our managed firewall solution
  • Protect your endpoints with application whitelisting, patch management and managed anti-virus
  • Create additional layers of defense including internal vulnerability scanning, log management of security events and managed Wi-Fi
experience means everything

20,000 service professionals in 160 countries <g2> serving NCR customers around the world.<g2>

<g>8M<g>
service requests resolved remotely each year, avoiding the need for service dispatch
<g>18M<g>
consumer endpoints are supported to maximize tech uptime
<g>30 languages<g>
spoken by our world-class Services Operations Centers in Serbia, Mumbai and Kuala Lumpur
RESTAURANT IT SERVICES & MANAGEMENT SUPPORT

Learn about how your restaurant tech <g>can work for you.<g>

NCR helped Starbucks EMEA transform a complex web of supplier systems into one simple one.

RUN YOUR RESTAURANT FEARLESSLY

Looking for an <g2>all-in-one<g2> restaurant POS and management platform?

From digital ordering and loyalty to point-of-sale and partner integrations, Aloha gives you everything you need to run your restaurants end-to-end. With both global scale and a local focus, our restaurant industry experts work with you to solve your difficult challenges.

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blogs

Articles and resources for your restaurant.