Restaurant IT Services & Management Support | NCR

Keep your restaurant technology running at its best

Outsource and simplify your restaurant IT operations so your tech is always there when you need it.

No matter what technology you have, NCR can manage it.

As a busy restaurant executive, you’ve got a lot on your plate—from managing the day-to-day support of your technology to constantly adapting to industry transformation.
  • Are you juggling multiple vendors and potentially spending too much money and time trying to resolve technology challenges?
  • Are you going through a digital transformation and worried that your staff may not be able to keep up?
  • Have you added new consumer-led touchpoints and need visibility into how to maximize your tech uptime and availability?
If the answer to any of these is yes, then we’ve got you covered.

Starbucks EMEA | Customer Story

NCR helped Starbucks EMEA transform a complex web of supplier systems into one simple one.

NCR Managed Services Options

Application Managed Services

Now you can focus your resources on core competencies while expanding and improving your IT capacity and capabilities via restaurant IT outsourcing.

  • Outsource IT professionals who deeply understand the NCR Aloha platform
  • Improve your IT support for franchise owners/operators (despite macro-economic conditions) and reduce costs
  • Receive access to specialized, scarce human capital to advance your strategic objectives

Digital Signage Content Management

Partner with NCR to manage content on your digital menu boards with services that include developing strategy, designing creative, scheduling, adding and deleting menu items and promotional content.

  • Take advantage of requests on-demand for a low monthly fee
  • Join major restaurant brands that trust NCR Services to design and manage digital menu boards, freeing up constrained resources with an agile team who can meet any request
  • Increase cost-savings and operational efficiency via consistent, high-quality production of creative content and management of your digital menu board system

Connected Service Desk

24x7 helpdesk enriched by our Digital Connected Services capabilities–we’ll reduce your downtime and the time your team spends managing tech support issues.

  • Single point of contact for end-to-end support of all the technology in your restaurant, even if it’s not from NCR
  • Access to NCR via phone, web, chat, email, mobile and EDI
  • Connected system management giving you enriched data and persona-based dashboards that provide vital information on your performance

Network and Security Services

Help safeguard your operations, protect sensitive data and ease compliance requirements with managed security services designed to help guard against online attacks and malicious software.

  • Protect your network with our Site Shield managed firewall solution designed to help thwart cyber-attacks 
  • Secure endpoints with our managed Threat Defender, A/V and Patch Management solutions to ensure a reliable, malware fee environment
  • Ease compliance requirements by implementing our Event Logger (Log Management), PCI Compliance and Internal Vulnerability Scanning services

Why Restaurant Managed Services?

World-class Service Operations Centers located in Serbia, Mumbai and Kuala Lumpur covering 30 languages

8M service requests resolved remotely each year, avoiding the need for service dispatch

18M consumer endpoints are supported to keep tech available

20,000 service professionals in 160 countries servicing 20M+ devices

The Primer: Articles and resources for your restaurant

Do you know that automation is changing the restaurant industry?

Boost revenue while pleasing your customers and your employees.

How Restaurants give customers best experience during COVID

Are you giving your customers the experience they want?

5 Reasons to Outsource Your Restaurant IT Management

Demand has never been greater for safer, digitally-enabled dining experiences.

Learn more about NCR Restaurant Services