Guest & Table Management
Full service restaurants are constantly challenged with building customer loyalty. One way that can set you apart from your competition is by delivering a truly memorable guest experience with NCR Aloha Guest Manager. This multi-functional restaurant application optimises the customer experience by helping hosts quote wait times accurately, seat guests promptly and recognise repeat visitors. In addition, Aloha Guest Manager boosts profitability with seat utilisation and host productivity tools.
NCR Guest Manager is a highly configurable software solution that is perfect for high volume table service restaurants that require robust guest management. With the capability for pagers and text paging, and detailed reports and analytics, NCR Guest Manager can dramatically improve your host productivity and efficiency. This solution delivers real-time analytics on server performance, table turns and customer behaviour. These valuable analytics allow you to accelerate service and assign high performing staff to busy shifts.
Increased host productivity
Superior customer service
Easy management of walk-in and call-ahead guests
Service
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Sales
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Quickly turn tables
Gain insight into which tables are available and how long each party has been seated.
Delight your guests with personal service
Provide intelligent, accurate wait quote times and instantly notify guests when their table is ready.
Reduce training time
Easy to use, graphical interfaces make it simple for your staff to use the solution.
- Alerts notifying you that guests are waiting longer than they were quoted
- Customer database that tracks preferences and visit history, enabling quick identification of repeat visitors and VIPs
- Analytics on server performance, table turns and customer behavior
- Color coding categorization for easy management of walk-in, call-ahead and online reservation guests
- Integrates with loyalty, POS and NCR Back Office
- Improve guest satisfaction by providing accurate wait times
- Ensure fair and consistent seating load across servers
- Increase seating efficiency and reduce the number of empty seats by matching parties to the appropriate table size
- Combine walk in, call in and waitlist requirements
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