Guest and Table Management

Full service restaurants are constantly challenged with building customer loyalty.  One way that can set you apart from your competition is by delivering a truly memorable guest experience. With NCR’s waitlist and table management solution, you can achieve greater customer satisfaction more efficiently with a seamless customer experience. 

View checks in real time
Quickly turn tables

Gain insight into which tables are available and how long each party has been seated.

Personalized service
Delight your guests with personal service

Provide intelligent, accurate wait quote times and instantly notify guests when their table is ready.

Drill-down into anything you want
Reduce training time

Easy to use, graphical interfaces make it simple for your staff to use the solution.

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  • Guest management
Features
Alerts notifying you that guests are waiting longer than they were quoted
Customer database that tracks preferences and visit history, enabling quick identification of repeat visitors and VIPs
Analytics on server performance, table turns and customer behavior
Color coding categorization for easy management of walk-in, call-ahead and online reservation guests
Integrates with loyalty, POS and NCR Back Office
Benefits
Improve guest satisfaction by providing accurate wait times
Ensure fair and consistent seating load across servers
Increase seating efficiency and reduce the number of empty seats by matching parties to the appropriate table size
Combine walk in, call in and waitlist requirements