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NCR Managed Services for Restaurants 

 

We can manage your restaurant devices remotely to save you time, money and hassle

 

Are your restaurant POS terminals running at full health? Is a peripheral kitchen printer about to go down? What about your payment processing system—do you know how it’s doing? If you have wall-to-wall NCR Managed Services, you can rest assured every piece of restaurant technology is doing everything it should for your customers, your operations and your bottom line. That’s the power of our proactive restaurant IT management, enabled by connected devices, automation and analytics.

Know and fix problems before it’s a problem with NCR Managed Services for restaurants:

Improve your team’s productivity through digital support—we handle all service requests for every channel  via chat, live and email

Keep transactions “always on,” boosting availability by 10-15%

Reduce your overall total cost of ownership in your technology investments

Increase optimization of your capital expenditures by 10-15%

Streamline your costs and processes – no more staffing and operating an internal help desk

Use our service desk with global reach, multi-language support and 24/7/365 coverage

NCR Managed Services are purpose built to help restaurants improve the guest experience, availability, security and insights:

Monitor

24x7, remote monitoring to detect faults, responsive service activity and monitor business processes, security incidents and other events.

Maintain

Ensure the basic health of your front and back site network with reactive service and backup management using best-in-class tools, certified professionals and industry benchmarked processes. We also address critical service outcomes like predictive maintenance for hardware, sensors, mobile devices, network components and end-user computing.

Manage

NCR manages your site network with a suite of carefully designed and executed Information Technology Infrastructure Library (ITIL)-based environment, setup, problem and account management activities. At any given moment, a digital connected device environment enables thousands of interactions. Being able to capture and analyze these interactions provides powerful data that can be used to improve your profitability and better serve your customers.

Secure

NCR protects your site network and customers with industry leading security infrastructure, tools and best practices. We deliver a deeper level of security and defense by focusing on threat mitigation with hardware security measures and logical security practices like whitelisting, operating system and application updates, image management and disk encryption.

World-class service center supporting 17+ languages

Every 4 seconds we service a device and every 2.6 seconds we take a call

600,000 points of service managed annually

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