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NCR Digital Connected Services for Restaurants

 

Now your site uptime, availability and costs are better than ever

 

Your restaurant has so much more technology than it used to. And that’s a great thing—if it all works together to make your operations smoother and customer experience better. With NCR Digital Connected Services, it does. We make sure all your devices, software and digital touchpoints stay up and running, and in sync, from back of house to front of house, online and on mobile. And if there’s ever a problem, we know before you do—and fix it before it matters.

This is your restaurant system and staff at their best. 

Your technology stays up and running, so you can keep serving    

Your customers have more ways to order and pay and earn rewards, from anywhere

Forget the high cost and hassle of multiple providers with NCR’s multi-vendor support

Free your staff to focus on other profit-generating priorities

Keep all your technology and services consistent across corporate and franchisee operations

Increase the availability and security of your customer touchpoint

NCR Digital Connected Services keeps your restaurant running better, from end to end    

Deployment, Procurement and Transactional Services

 

From initial site survey to final installation, we coordinate all services and personnel so your project is done on time and on budget.    

  • Comprehensive site evaluation and preparation
  • Installations, moves, adds and changes
  • Hassle-free de-installation and equipment disposal
  • Support for equipment from NCR and other vendors

Hardware Maintenance Services – On-Site, Depot and Multi-Vendor    

 

From break-fix to whole unit replacement, we help you drive a lower total cost of ownership for your hardware devices.

  • On-Site Support – If we can’t resolve your issue remotely, we’ll dispatch our NCR Customer Engineers to your location quickly    
  • Depot Maintenance – We can repair your hardware at a centralized facility to reduce impact on your operations; we handle repair and return and whole unit replacement of devices    
  • Multi-Vendor Hardware Maintenance – Even if we didn’t make it, we can fix it. We service 2.5+ million units of non-NCR equipment on 450,000+ non-NCR terminals, peripherals, PCs and network devices    

Managed Services – Service Desk Driving the Power of Digital Connected Services

 

If it has a chip, we can fix it (even before it breaks). We also save you the high costs of multiple service providers, scale support quickly and decrease your downtime. 

  • Wall-to-wall connected services powered by IoT, automation and analytics to help you proactively manage your IT assets and technology
  • Omni-channel service requests supported via chat, customer portal, phone and email
  • Supports over 17 languages, including English, French, German, Spanish and Japanese
  • Includes dashboards and reporting on key metrics and service levels, regardless of repair vendor

6.5 million edge devices serviced by NCR globally    

3 million service requests resolved remotely each year    

Over 20,000 service professionals in 180 countries    

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