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NCR Consumer Engagement for Restaurants

 

Create interactions that matter with restaurant loyalty and stored value programs, guest feedback and digital engagement

 

You’re great at serving guests, but what happens when they leave your restaurant? If you’re using NCR Consumer Engagement, you’re continuing the conversation that keeps them coming back with irresistible restaurant loyalty and stored value programs. You’re also easily creating custom offers and giving guests a way to provide feedback so they feel valued, rewarded…and loyal.    

Keep customers coming back for more with NCR Consumer Engagement    

Delight customers with the option to earn rewards via mobile app instead of plastic card    

Easily manage distribution and redemption of gift and loyalty cards across multiple locations    

Collect valuable customer data, such as purchase history, preferences and number of visits

Give customers real-time promotions and messaging when they earn a reward

Create brand champions who share their great experiences with your restaurant on social    

Increase loyalty, even if a customer had a bad experience, by speedily resolving complaints

NCR Consumer Engagement helps you create even more meaningful interactions

phone with loyalty program phone with loyalty program phone with loyalty program

Loyalty Programs

 

Design, roll out and manage marketing that attracts new customers and engages your regulars 

  • Track your guests’ purchase history and number of visits
  • Empower your customers to manage their loyalty programs online
  • Apply real-time promotions on the POS automatically when a reward is earned
  • Promote new or under-performing menu items with easy to create bonus plans 
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Bonus Plans

 

Enticing ways to encourage customers to sign-up for your loyalty program    

  • Be My Guest-based – The member earns plan credit for every dollar they spend
  • Employee Comp-based – An employee receives a percentage or dollar discount each time they use the card to dine in the restaurant
  • Frequency-based – The member earns plan credit based on the number of visits
  • Items-based – The member earns plan credit based on the items they purchase
  • Lottery-based – A sweepstakes-style plan that surprises the member with a reward
  • Points-based – The member earns points for every dollar they spend
  • Smart Rewards-based – The historical data determines which members receive a reward    
iphone displaying stored value iphone displaying stored value iphone displaying stored value

Stored Value

 

Sell and redeem gift cards

  • Configure all stores from one location
  • Wide variety of redemption options – including full redemption, partial redemption with change back to the guest, partial redemption with no change to the guest, partial redemption and adjust balance on gift card
  • Wide variety of reports including ACH reconciliation, fund distribution, reward reconciliation, store summaries, sales, redemptions
iphone displaying customer feedback iphone displaying customer feedback iphone displaying customer feedback

Customer Feedback

 

Identify the profit impact of happy and unhappy customers on your business    

  • Fix any problems identified by customers (detractors) before they spread negative feedback
  • Find out what’s keeping middle of the road customers from becoming fans
  • Receive referrals from your most loyal customers
  • Get feedback either by emailing members the moment after they place their order or print links on your customer receipt asking for feedback
  • Easy-to-read dashboard that summarizes the level of risk your business faces, referral marketing activity and return on investment based on the customer feedback received    

Our white-label mobile application and websites are the digital-first front end for more than 10,000 restaurants worldwide

Our digital platforms processed over 100 million consumer transactions in 2018    

Over 15,000 restaurants worldwide use our loyalty and stored value programs    

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