NCR TouchPort™70 common-use software, kiosk and services solution will offer shared self-service check-in for SkyTeam Alliance passengers
DULUTH, Ga. – China Southern Airlines (“China Southern”) is expanding the convenience of self-service check-in for its passengers with the addition of 28 common-use kiosks from NCR Corporation (NYSE: NCR). China Southern has deployed 15 kiosks at the Beijing Capital Airport and airports in Guiyang, Zhuhai and Shantou in servicing domestic flight passengers. The rest will be deployed at Guangzhou Baiyun International airport in servicing China Southern’s passengers as well as offering shared self-service check-in for passengers from SkyTeam Alliance member airlines.
NCR has been China Southern’s primary supplier of check-in kiosks, which now total 130, since the carrier’s first purchase two years ago. The self-service solution allows passengers to check-in, access flight information, register for membership, scan and print boarding passes, and check mileage. It includes the NCR TouchPort 70 kiosk, common-use platform software that allows applications from other SkyTeam Alliance member airlines to run concurrently on a single self-service device, and onsite support services to ensure maximum availability.
“The travel industry in China is undergoing development with huge potential,” said Irene Li, general manager of retail and travel industry of NCR in China. “NCR is delighted to expand our relationship with China Southern, which is leading this fast-growing industry by investing in self-service as a means to improve the passenger experience and gain a competitive edge.”
Expanding self-service check-in has become one of the key strategies of China Southern in improving its service efficiency and quality. About 12 percent of China Southern’s passengers have used the kiosks and the rate is still on the rise.
The NCR TouchPort 70 kiosk comes with a faster processing speed, which can improve efficiency by reducing passengers’ transaction time. It can also read different barcodes from mobile devices, drivers’ licenses and electronic passports, which gives the potential for China Southern to develop paperless self-service check-in in the future.
NCR is the leader in mobile check-in, issuing more than 1.6 million mobile boarding passes per month, as well as the industry leader in Common Use Self-Service (CUSS) airline kiosks.
About China Southern Airlines
China Southern Airlines currently operates 342 modern Boeing 777, 747, 757, 737 and Airbus A330, 321, 320, 319 and 300 jet aircraft serving destinations to 905 cities in 169 countries, forming an extensive network, with convenient connections to all main cities in the world via close cooperation with all the SkyTeam member airlines. China Southern Airlines operates the largest and most technologically advanced airline fleet as well as the most extensive domestic air network in The People’s Republic of China.
Currently, China Southern Airlines is the 4th largest airline in the world and 1st in Asia; ranked as the largest airline in China for 30 consecutive years and is the only carrier in mainland China in the world’s Top 10 passenger airlines.
China Southern Airlines is the only Chinese carrier that has the longest safety record and has earned its top leadership position in the global aviation industry. By far, China Southern Airlines was honored by the CAAC with the “Golden Roc Cup” - the highest-level annual award in the Chinese aviation industry in five years, accumulated 5.90 Million safe flight hours. It was honored with the Five-SkyTeam Flight Safety Award by the Civil Aviation Administration of China (CAAC), the most prestigious award for safe flight operations in the Chinese aviation industry in July, 2008.
China Southern Airlines is committed to putting the customer first and dedicated to exceeding its customers’ expectations by offering reliable, on-time and convenient quality customer service. China Southern Airlines has been named the “Best Airline in China” by several international organizations. Its official website is http://www.csair.com and Customer Service & Call Center Hot Line is “95539”.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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