New cashier workstations will help specialty coffee retailer enhance customer experience and improve operational efficiency at 70 locations
DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced that Tully’s Coffee, a leading specialty coffee retailer, has selected the NCR RealPOS™ 70XRT point-of-sale (POS) workstations. This investment is part of Tully’s enterprise technology initiative to improve the checkout experience for customers and gain greater business insight into its store operations. NCR will also provide depot repair services for Tully’s through its Services organization.
Through this POS upgrade, Tully’s can decrease customer wait times through faster transaction speeds and an easy-to-use touchscreen cashier interface. The POS workstations will integrate with Tully’s Microsoft Dynamics NAV ERP and LS Retail POSsoftware, providing the retailer greater insight into its day-to-day store operations.
Tully’s chose NCR after a comprehensive competitive review, selecting the RealPOS 70 XRT workstation due to its high serviceability, lower total-cost-of-ownership (TCO) and component-based design, which facilitates faster and simpler upgrades and service.
“The high degree of reliability, performance and serviceability of the NCR workstation, combined with its depot maintenance offering, provided the best value for our investment,” said Tully’s Chief Financial Officer, Cathy Campbell. “This implementation is a key milestone in our ongoing technology initiative to enhance the experience for our customers and drive operational excellence.”
“NCR looks forward to helping Tully’s advance its business goals through the superior value, innovative component-based design and lower total cost of ownership of our solution,” added Bill Campbell, vice president, Retail and Hospitality, NCR. “We are delighted to be part of Tully’s initiative to drive a superior customer experience.”
Suited for both front-counter and drive-thru service, the NCR RealPOS 70 XRT reduces energy costs up to 50 percent over previous-generation systems, thanks to energy efficient Intel processors and a high-efficiency power supply. The workstation includes a reliable and bright touchscreen interface with full-tilt capability to enhance cashier ease of use. An integrated biometric fingerprint reader is available for secure and fast cashier log-in, manager overrides and other POS applications. NCR offers comprehensive depot services including standard return and repair as well as advanced exchange. This provides a flexible and cost effective maintenance alternative to on-site maintenance and offers a single point of accountability for repair, shipment and inventory management.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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About TC Global, Inc.
TC Global, Inc., dba Tully’s Coffee, is a leading specialty coffee retailer and wholesaler. Through company owned, licensed and franchised specialty retail stores in Washington, Oregon, California, Arizona, Idaho, Montana, Colorado, Wyoming and Utah, throughout Asia with Tully’s Coffee International, and with its global alliance partner Tully’s Coffee Japan, Tully’s premium coffees are available at nearly 600 branded retail locations globally, including nearly 200 in the United States. TC Global also has the rights to distribute Tully’s coffee through all wholesale channels internationally, outside of North America, the Caribbean and Japan. TC Global’s corporate headquarters is located at 3100 Airport Way S, in Seattle, WA. For more information: (800) MY-TULLY or TullysCoffeeShops.com.
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