NCR’s Retail team was recognized at the 2022 Retail Systems Awards for Partnership of the Year for its relationship with Iceland. Iceland Foods is one of the fastest growing and most innovative retailers in the UK. These awards are sponsored by Retail Systems, a website for senior-level technology and business decision-makers in retail and e-commerce.
During the first years of COVID, many companies scaled back the number of projects delivered. NCR took a different approach with its customer, Iceland. Together, the NCR and Iceland team developed and delivered multiple improvements and updates across Iceland’s technology solution stack during this challenging period. Both companies adapted to the challenges COVID presented.
Louise Dhaliwal, IT Director at Iceland, stated that, “Successful partnerships do not just happen. Our teams have created a clear foundation with open channels of communication enabling them to constantly deliver against the agenda and support our business. We are proud of our partnership with NCR and look forward to our continued collective success.”
To that end, the NCR team supported a core platform upgrade, a self-service upgrade, an upgrade to Iceland’s loyalty system, the implementation of an integrated lottery solution, a gift card solution and multiple backlog improvements.
Sam Dicken, NCR Retail Industry Leader, UK & Ireland, emphasized that, “Hosting the key commerce solution for a leading retailer like Iceland Foods is a huge responsibility and honor. As well as trusting us to keep systems available, we have worked alongside Iceland to iterate the solution delivery process from intake to implementation with an open and collaborative mindset so that we can help them offer more in store.”