NCR to Install 10,000 Self-Checkout Devices at More Than 1,200 Walmart Locations

October 31, 2012 9:00 pm

Self-checkouts in Walmart stores meet shopper desire for choice and fast checkout service

Duluth, Ga., Nov. 1, 2012 – NCR Corporation (NYSE: NCR), the global leader in self-service technology, announced today that it would be making more self-checkout lanes available to Walmart customers.  NCR will be installing 10,000 SelfServ Checkout lanes to more than 1,200 Walmart locations in the United States during 2013.  Financial terms of the deal were not disclosed.

“Shoppers and retailers recognize the speed and value self-checkout provides and shoppers tell us they are eager to see it expanded into other retail segments,” said Scott Kingsfield, senior vice president and general manager, NCR Retail.

Today, Walmart customers across the country use NCR self-checkout lanes to purchase millions of items each week.  Walmart’s expansion of self-service options continues its commitment to offer customers the choice in how they want to check out, improving the overall checkout and customer service experience.

“Our customers are shopping differently than they ever have, and we’re using innovative technologies like self-checkouts to meet their needs,” said Jeff McAllister, senior vice president of innovation, Walmart U.S. “Our multiple checkout options give us a unique advantage to provide our customers with the quick, easy and convenient checkout experience they tell us they want.”

NCR is also providing expertise from its Human Factors Engineering group to make the self-checkout experience as easy and convenient as possible through user interface design, configurations, layouts and best practices.  To ensure the self-checkout lanes are available for customers, NCR will also provide regular service programs and maintenance to Walmart and Sam’s Club locations across the country.  

In a recent independent market study*, 64 percent of self-checkout grocery shoppers and 44 percent of cashier-assisted shoppers said they believe retailers who offer self-checkout options provide better customer service.

In the same study, 70 percent of shoppers who use self-checkouts said they would like to see self-checkouts offered at retailers like Walmart and about half of cashier-assisted shoppers said they want self-checkout expanded to mass merchants like Walmart.

As consumers look for easier, more convenient experiences that offer greater value, NCR is helping its customers in many industries, including retail, financial services, travel and hospitality, transform their consumer experiences both within and across their industries.  NCR is leading the way businesses and consumers connect, interact and transact, enabling 300 million interactions every single day.

* The surveys were conducted by independent researchers between January and May at U.S. grocery stores in the Northeast and Midwest.  The 400 respondents were intercepted and interviewed immediately after completing their purchases, with half having just used self checkout lanes and half having used assisted checkout lanes.  For more information about this survey, please click here.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. NCR is a trademark of NCR Corporation in the United States and other countries.

About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices.  Each week, more than 200 million customers and members visit our 10,300 stores under 69 banners in 27 countries and e-commerce websites in 10 countries.  With fiscal year 2012 sales of approximately $444 billion, Walmart employs more than 2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting http://corporate.walmart.com, and on Facebook at http://facebook.com/walmart and on Twitter at http://twitter.com/walmartnewsroom. Online merchandise sales are available at http://www.walmart.com and http://www.samsclub.com.

# # #

Follow us on Twitter: @NCRCorporation, @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
 
NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Mark Scott
NCR Corporation
678-808-7721 (ph)
404-431-8733 (cell)
Mark.Scott@ncr.com

News

NCR and BlueStar sign distribution agreement

The arrangement will bring greater flexibility and service for resellers across Europe Duluth, Ga. / London– October 27, 2016 – NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announces that BlueStar Europe has joined its roster of distribution providers as a two-tier distributor for NCR’s retail solutions. BlueStar works exclusively with value-added resellers (VARs), providing them with complete solutions, business development and marketing support. NCR and BlueStar’s expanded relationship will enable them to distribute NCR’s...

Blog

Black Friday Weekend: A Fast Start for the Holiday Season

Thanksgiving weekend is traditionally a holiday when people gather to spend time with family and friends – and in the retail industry, it signals the official kickoff of the peak holiday shopping season. According to the National Retail Federation (NRF), 2016 is off to a promising start, with 3 million more consumers shopping over the Thanksgiving weekend compared to the same timeframe in 2015 (154 million shoppers vs. 151 million in 2015). Black Friday and Cyber Monday saw a healthy dose of online shopping, with eCommerce leading in-store purchases. But although 10 million more people...

Did you know

Over 800,000 of the world's 3 million ATMs are NCR machines.