A commissioned ITM Sentiment Study was recently conducted by Forrester Consulting on behalf of NCR Corporation, a leading enterprise technology provider. Forrester surveyed 307 interactive teller decision-makers within North American retail banking, including some NCR customers, and 1,213 American bank and credit union customers with personal savings and/or checking accounts. Key findings include:
“Our Forrester Consulting research highlights the significant momentum for ITMs that we’ve been seeing not just in the United States but globally as well; in fact, two-thirds of organizations expect ITM investments to increase over the next year,” said Terry Duffy, senior vice president and general manager, Self-Service Banking at NCR. “Introducing and expanding ITMs, enables institutions to operate more efficiently while providing a frictionless, digital-first customer experience. We are confident the strategic use of ITMs will continue to transform how financial institutions and customers interact and collaborate.”
NCR helps financial institutions bridge digital and physical touchpoints so consumers can bank anytime, anywhere. Through innovative solutions, NCR simplifies and optimizes banking experiences for consumers and staff alike. NCR provides a modern and efficient end-to-end infrastructure that integrates to the broader enterprise and fintech ecosystem to transform, connect and run self-directed banking.