Momentum builds for the new faster, easier single-slot deposit ATMs
DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced an important step in the adoption of NCR Scalable Deposit Module (SDM), technology that makes automated deposits at the ATM twice as fast. Major ATM networks, including CO-OP Network from CO-OP Financial Services, Elan, First Data, FIS™, Fiserv, Vantiv, and SHAZAM have completed their certification testing of SDM, establishing the new technology as compatible with key software systems. NCR is in the process of completing the certification testing process with additional networks.
U.S. financial institutions are gravitating toward SDM, which simplifies the automated deposit (or “no-envelope deposit”) process by helping consumers complete the deposit portion of a transaction in half the time of other ATMs. Since introducing SDM in the U.S. in October 2010, NCR customers have placed orders for nearly 7,000 units. NCR is the only manufacturer to deploy a single-slot, mixed-media-deposit ATM solution.
“We are always looking for opportunities to differentiate our customer experience, and we were impressed with how simple and easy NCR’s Scalable Deposit Module will be for our customers to use,” said Tim Lockwood, senior vice president and CIO, United Bank of Michigan, who ordered SDM in May. “Automated deposit has been a home run for banks and consumers alike, but NCR has made that experience even better with SDM.”
Consumers can deposit up to a total of 50 checks and notes in a single bunch with SDM, which works with the NCR SelfServ 30 series of ATMs. Beyond giving customers a faster experience at the ATM, SDM-enabled ATMs truncate checks and store them in the safe, eliminating the need for daily pick up. They also use a simple media path that reduces jams and features intuitive LED indicators to make it easier for bank staff to service the module without a maintenance call.
“When financial institutions of all sizes see SDM in action, we get the same response: this makes ATM deposits faster and easier,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “Banks and credit unions have received positive data and feedback from consumers on automated deposit, so it is natural for NCR to continue to invest in innovation that improves the technology. With SDM, we have built a new solution that is even more intuitive and simple for consumers.”
Since first introducing its NCR SelfServ ATMs in 2008, NCR has seen many banks nearly double deposit volumes at the ATM as consumers enjoy the ease and simplicity of depositing cash and checks without an envelope. By significantly speeding the deposit process, NCR can help financial institutions deliver consumers a complete ATM deposit experience that takes less than 60 seconds, allowing financial institutions to speed transactions, reduce the length of lines at the ATM and improve customer satisfaction.
NCR has been the global market share leader in ATMs since 1986 – 24 consecutive years.(1) NCR Services is responsible for a broad portfolio of managed, hosted, professional and support services for ATMs and other assisted and self-service solutions. NCR is a proven global leader providing managed service support for hundreds of companies around the world. NCR provides value-added services to 19 of the world’s top 20 banks, 16 of the top 20 retailers, 7 of the top 10 telecom firms and 4 of the top 5 airlines.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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(1) Based on research from Retail Banking Research (RBR) and NCR internal data.