REDWOOD CITY, Calif. – May 22, 2014 – Digital Insight, an NCR company (NYSE: NCR), has been awarded a 2014 Confirmit ACE (Achievement in Customer Excellence) Award. A nine-time award winner, Digital Insight was recognized for its long-term commitment to overall customer satisfaction.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
“This recognition is testament to our commitment to delivering the best customer care possible,” said Jezz Holland, vice president of delivery and service for Digital Insight. “Based on the feedback we received from our customers in the last year, we took action including partnering with our Customer Care team to offer classes on the types of calls received and creating a new toolkit for our financial institution customers with resources to assist them with new employee training.”
Digital Insight helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Digital Insight’s digital banking platform services banks and credit unions with more than 11 million end users and Apps that maintain a 4.7 average App Store rating.
"Digital Insight is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that Digital Insight relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.
About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.