Breakthrough NCR SelfServ 80-Series ATMs will help BankDhofar to transform retail banking and deliver enriched customer experience
MUSCAT, Oman, February 07, 2017 – NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions today announced that BankDhofar, one of Oman’s leading banks, has selected NCR Corporation to overhaul its existing self-service network to the deliver next generation of self-service banking to its customers.
As part of this agreement, BankDhofar will replace it’s NCR Personas ATMs with NCR’s SelfServ™ 80 Series ATMs, a new family of ATMs that helps financial institutions (FIs) to redefine the consumer banking experience and revolutionize the way consumers interact with the ATM forever. This deal includes a 10-year services agreement to profitably navigate the converged channel era and achieve the highest levels of reliability, availability and security of its self-service channels.
“BankDhofar is well known for being innovative and constantly striving to be ‘the best bank for its customers’ by making banking easy and always available. With the introduction of the innovative NCR SelfServ 80-Series ATMs, we now have a robust multi-channel platform to spur future growth strategies and offer next-generation customer experience,” said, Dr Tariq Taha, AGM and Chief Information Officer, BankDhofar. “We are proud to be the first in the country to offer this revolutionary technology that delivers intuitive and striking interfaces to access banking transactions and services on-the-go.’
The bank will also implement NCR APTRA Vision to monitor the SPS (Skimming Protection System), allowing BankDhofar to alert support staff to address the service needs in real time. Furthermore, as a proof-of-concept the bank has added NCR APTRA Connections to transform it’s multi-channel networks to maximize consumer interaction and deliver value added services, regardless of which channel they choose.
“Changes in customer behavior continue to be rapid, disruptive and largely driven by technology. Financial institutions have to consequently adapt to the digital lifestyle of their customers and NCR plays a strategic role in delivering futuristic innovations to meet the demand of the millennial,” said Wael El Aawar, vice president, NCR Financial Services for Middle East and Africa. “The adoption of the 80 series will help Bank Dhofar to transform the ATM towards being perfectly aligned with how consumers want to bank and empower financial institutions to explore new ways to realize omni-channel transformational strategies.”
The SelfServ 80 family of ATM solutions epresent a breakthrough in the history of ATMs. A large, 15-inch multi-touch display drives tablet-like interactions, where consumers can swipe, pinch and zoom their way quickly through transactions. Apart from the ease of use, the NCR SelfServ 80 Series focuses on security; the recessed keyboard provides a natural PIN protection, while a picture-in-picture camera shows what’s happening behind the user to prevent shoulder surfing.
NCR is currently the only company that can offer video banking fully integrated in one ATM platform. The built-in video banking technology of the NCR SelfServ 80 Series enables FIs to streamline the way branch staff serve customers with Civil ID reading, auto loans, mortgages, credit cards or deposits across the network. The modern design comes with fully customizable, color-coded media entry and exit indicators. Additionally, a unique 10-cassette cash dispense capability lowers cash replenishment costs. Paired with NCR’s CxBanking software suite, the SelfServ 80 series unlocks amazing customer experiences across physical and digital banking channels.
BankDhofar is one of the prominent financial services institutions in the Sultanate. As part of its transformation strategy ‘Together 2020’, the bank aims at reaffirming its position as a leading bank in the Sultanate of Oman and the best in the Gulf. BankDhofar provides an extensive network of 59 conventional branches and 10 Maisarah Islamic Banking services branches with more than 130 highly functional ATMs and 58 CDMs serving the customers 24 X7. The bank offers a diverse range of instant banking services that includes the flagship instant card-less cash transaction, instant money transfer, instant mobile top-up, instant phone bill payment, instant credit card payment and transaction notifications, instant debit and credit alert notifications, instant ATM/CDM/branch locator, instant registration for mobile and internet banking, instant donation and instant card activation and blocking through BankDhofar Call Centre.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.
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