NCR Wins Industry Award for Customer Experience Leadership

In a sign of our commitment to putting the customer first, NCR was named the winner in the Customer Experience Leadership category at the North American Customer Centricity Awards.

Our application was chosen from 30 finalists in the category, who were evaluated by a panel of independent experts. Some of the judges' feedback included:

  • “Impressive results with both employee engagement and efforts to better understand customers.”
  • “A strong program with a lot of CX best practices in evidence. Top notch listening program design and closed loop efforts.”
  • “Clear approach to governance, discipline and communications.”
  • “CX Council idea a plus, especially given that 28 business leaders now work together for CX.”

In her acceptance speech, Carolyn Muise, VP, Customer Success, NCR, said, “NCR is thrilled to be selected as the winner in the category of CX Leadership. At NCR, we are committed to making simple possible for our customers, and have invested in our customer experience team. I'm excited to see our company's efforts being recognized in the industry and passionate about the future opportunities. Thank you to the judges for selecting us as the winner, and to the entire NCR team for embracing the customer first mindset and the importance of customer experience.”

To learn more about NCR’s work with our customers, visit the Green Room on, where we celebrate our customers’ stories and share how they inspire us.