Did you know
Over 830,000 of the world's 3.1 million ATMs are NCR machines.
NCR professional services offers learning services, support and consulting.
Our Consulting Services for restaurants will help you design, implement, reconfigure, upgrade and/or enhance your solution to meet your needs. With methodologies and QA processes that help you accelerate your solution roll-out and return on investment, we help you get the most out of your solution. Our proven processes and industry experts also ensure that you get a faster install, fewer issues and a high quality solution that’s easier and less costly to maintain over time. Our capabilities include:
• Implementation – NCR support in defining, designing, developing and deploying a solution that meets your needs
• Upgrades – take your solution to the next level with new functionality, hardware, custom development or consolidation of systems
• Configuration – add or update functionality to existing systems based on operational and business process changes
• Technology Assessments – work with us on a targeted and strategic assessment of your current solution, as well as build a roadmap to meet your business goals
• Consulting on Demand – benefit from a dedicated NCR resource focused on your business that will fulfill your needs on a part-time or full-time basis
Our Support Services provide you with 24x7x365 single point of support via telephone and web support for level 1, 2 and 3 incidents and a service desk that owns any incidents from triage to resolution, simplifying issue resolution. We can also provide local hardware and software support so you’re up and running as soon as possible. With robust reporting and analysis and flexible service level agreements, we are focused everyday on delivering exceptional service and meeting the needs of our customers. Our services include:
• Call Center – in-bound and out-bound, web and telephone based
• Multi-language support
• Detailed call reduction and continuous improvement recommendations
• Flexible service level agreements
NCR Learning Services will help you train staff on your technology systems, increasing their productivity and familiarity with your operations. Our services include instructor-led in-person training, an online learning management system and custom content development that can be created specifically for you.
We offer system administrator, implementation and support instructor-led training in various locations around the world and virtually, including Level One Help Desk Certification Programs. Custom training events can also be created based on your needs.
We offer subscriptions to NCR University that include on-demand training for help desk and admin teams, a document library and social forums for knowledge share among peers. Custom Content Development Our custom content development service enables you to build eLearning solutions specific to your operations and processes. Online coursework can be built to assist with change management, product deployment, remedial training and new hire training. This service also includes robust reporting and tracking.
Custom Content Development
Our custom content development service enables you to build eLearning solutions specific to your operations and processes. Online coursework can be built to assist with change management, product deployment, remedial training and new hire training. This service also includes robust reporting and tracking.