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TCF Bank

An outdated digital platform was keeping TCF Bank from keeping up with their digital customers. But NCR VOYIX’s D3 platform changed all that. Here’s how we did it.
What they needed

An updated processing system

TCF has always taken pride in offering excellent customer service. But as more transactions and customers moved to digital channels, they knew their existing systems couldn’t keep pace with increasing customer expectations. Delivering the best digital customer experiences meant replacing disparate systems and investing in a whole new digital technology platform. The stakes were high: needing to get ahead of the curve—and quickly—TCF began the search for a new technology partner.

What we delivered

NCR VOYIX D3 Platform

During the RFP process, TCF was focused on finding a technology partner to help transform their digital banking platform into a growth driver. Eager to break free from the limitations of their legacy systems, TCF was ready for a new platform that would position the bank to compete with digital disruptors and larger financial institutions alike. That platform was NCR VOYIX D3.

It beat out the competition in the RFP process thanks to its modern technology stack, flexible architecture and deep data and analytics capabilities. Built on a single platform, NCR D3 provides TCF’s customers with a consistent experience across devices. Its sophisticated analytics help TCF better understand its customers and their usage patterns to create more personalized interactions while its flexible architecture enables TCF to customize the experience based on customer segments.

What happened next?

4.7 stars & 400% more digital usage

After the conversion to NCR VOYIX D3, TCF saw an immediate boost in customer usage, app ratings, engagement and activity, generating:

  • A huge leap in its iOS app rating—from 2.2 to 4.7 stars
  • 400% increase in active digital banking use YoY
  • 34% increase in customer logins YoY
  • 13% YoY growth in money movement through digital vs. other channels
  • 60% account growth YoY
  • 200% increase in funded accounts YoY
  • 90% of customers rating TCF as “excellent” in post-account opening surveys