the green room | customer story

Tampa Bay Federal Credit Union deploys ITMs to improve branch-level relationship focus

Tampa Bay Federal Credit Union used NCR’s Interactive Teller Machines (ITMs) to absorb the burden of high-volume cash transactions and refocus branch staff on building personal relationships with members.

The credit union has five branches in the area offering a complete range of banking services from personal accounts and savings to loans. They developed the vision of having a cashless branch so they could focus on the relationships with their members and take cash handling out of the picture.

This would increase the speed of transactions and enable their members to engage with the credit union in any way they like. It has seen an increase in transaction speeds, deepened member relationships and been met with a positive reception from the people who use their branches. It has helped the credit union become more efficient and effective in delivering high quality services to their members.