THE GREEN ROOM | CUSTOMER WINS

Taco Heads

When Taco Heads needed operational support to meet a 50% increase in online sales, they turned to NCR Professional Services. And we helped them fill every order with a POS system that supports their business online, onsite and end to end.
“NCR helped us fill a sudden surge of online orders so we didn’t let our customers down. During this time, that’s not a small thing.”
- Sarah Castillo, Taco Heads owner
What they needed

A way to fill 50% more orders—fast

Taco Heads, a popular taco business located in Fort Worth, Texas, was born when Sarah Castillo dreamed of creating the perfect late-night taco experience. Excited by her daughter’s idea, her mother, Tinie, pulled out old family recipes, and together they created the first Taco Heads menu. After starting out in a trailer, Taco Heads expanded to become the first taco truck in Fort Worth and then a brick and mortar in 2016. But, when COVID-19 hit, Taco Heads faced a 50% surge in online orders. Now, they needed a more powerful POS system for end-to-end operation support to keep up with the volume—while addressing costly chargebacks.

What we delivered

NCR Aloha Essentials plus NCR Payment Solutions

NCR delivered our NCR Aloha Essentials plus NCR Payment Solutions for Taco Heads, converting them quickly to the comprehensive, single-source POS they needed, including Aloha Online Ordering, NCR Payment Solutions with EMV terminals and wireless POS tablets. This gave Taco Heads the flexibility to pivot during the ups and downs of COVID-19.

What happened next?

Fresh tacos & future-proofing flexibility

Now, Taco Heads had the online ordering and end-to-end support they needed to confidently and quickly process the 50% increase in online orders, helping secure much needed revenue and keeping Sarah’s dream alive during a challenging time. And the addition of NCR Payment Solutions gives Taco Heads better pricing and continuity, plus the ability to accept EMV payments to help reduce fraud and chargebacks.

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