the green room | customer story

NEWBURYPORT BANK

NCR enabled Newburyport to transform their digital banking experience and break beyond the traditional image of a community bank, rising to a new level with technologies that allow them to compete and win against bigger banks.

"NCR helped Newburyport Bank transform people’s expectations of what a community bank could do by embedding digital technology throughout the entire organization."

 
— Newburyport Bank
What they needed

Overhaul digital systems to fuel an ambitious plan for growth

Newburyport Bank has been serving the local community for years. In that time, they have earned a reputation for excellent customer service which always gives people a personal touch. However, in an age governed by digital technology their technical infrastructure has been looking a little antiquated compared to other banks. With the arrival of a new CEO, they embarked on an ambitious plan of growth and expansion which, he hoped, would see them double in size within the next three and a half years. For that to happen, they would need the latest technology to transform them into a slick, state of the art operation.

What we delivered

A tailored plan to bring state of the art digital into the heart of their operation

Newburyport Bank was not interested in adapting technology for the sake of it. They wanted a solution designed especially for them, which targeted the needs of their customers. NCR helped them establish a vision and a roadmap shaped by their own customers.

With NCR’s help, they brought digital technology into every aspect of their operation. They enabled their team to do more with less by streamlining processes and offering new options such as a customer loans portal integrated within digital banking. New functionalities have been added including mobile chat and face time with a service center representative.

What happened next?

Services have transformed allowing them to offer the advanced services you’d normally expect from a much larger bank.

With the help of NCR, Newburyport has transformed every aspect of their business. The speed of their operations has increased dramatically. They can now process and approve loans within 24 to 48 hours and open an account within three minutes for existing customers or five to eight minutes for new customers. NCR has enabled the bank to punch above its weight by offering many of the advanced services you’d expect from a larger bank, without losing the personal service and attention to detail you’d expect from a community bank. It’s a best of both worlds offering and that’s great news for its customers.