Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
From Aloha POS, Aloha Mobile POS and self-ordering kiosks, to guest and table management, kitchen production and payment processing, you can ensure speed, accuracy and ease of use with our POS systems—built by people who know restaurant operations inside and out.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR VOYIX is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
From Aloha POS, Aloha Mobile POS and self-ordering kiosks, to guest and table management, kitchen production and payment processing, you can ensure speed, accuracy and ease of use with our POS systems—built by people who know restaurant operations inside and out.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
Power your business by teaming up with NCR VOYIX. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR VOYIX, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
NCR has separated into two separate and distinct companies: NCR VOYIX and NCR Atleos.
This website is temporarily being used by and for NCR VOYIX alone, and not by or for NCR Atleos. Click here to go to the NCR Atleos website.
THE GREEN ROOM | CUSTOMER STORY
Increase profitability and save time using NCR VOYIX Aloha digital ordering
Since “Breakfast should never be boring” was a founding principle at Hollywood’s Blu Jam Cafe, they thought online and contactless ordering shouldn’t be, either. So, NCR VOYIX channel partner, i3 Verticals Point of Sale, quickly helped them adopt QR code-based ordering with their Aloha POS and it’s been a hit with guests.
“If you’re going to the next level why would you not use Aloha? I realize there are a lot options now, but they don’t even compare in their understanding of restaurant operations. You can get the quick and dirty if you want, but it just tells me that you're not a detailed operator.”
—Jay Perrin, Director of Operations, Blu Jam Café
What they needed
To quickly pivot to online & contactless dining
Blu Jam Cafe started with a fresh concept: a casual café in Hollywood that would use local and organic ingredients to create gourmet breakfast and lunch dishes at an affordable price. The first Blu Jam Cafe opened in 2006 in the former site of an underground jazz club. Now, as new Blu Jams open in more locations, its partners wanted better ways to track and manage sales, labor costs and other information for business decisions — including better understanding their customers and evolving to serve them better, too. When the COVID-19 pandemic hit, Blu Jam was also faced with the challenge of offering its customers safe ways to order and pick up meals.
What we delivered
Digital Ordering & Contactless Dine-In Capabilities
Before the pandemic struck, Blu Jam was already using NCR VOYIX Aloha, which provided core restaurant POS capabilities and advanced business intelligence. As a result, when stay-at-home orders went into effect for the pandemic, they had the information they needed to shift their business model on the fly to keep sales and revenue flowing. To reduce their labor expense and drive contactless experiences for their guests, both inside and outside their restaurant, Blu Jam added Aloha Digital Ordering. Prior to the pandemic, servers accounted for 8% of their expenses. Making this shift to consumer-led ordering enabled them to cross-train staff and reallocate their labor. As an added bonus, having their own branded digital channels enabled them to own their customer experience while limiting revenue loss to third-party delivery services. In addition, adding the app helps them to create their own eco-system within their customer base and maximize their loyalty program.
What happened next
Reduced labor by 8% and shifted orders to their branded digital channel
With NCR VOYIX and i3 Verticals as partners, Blu Jam is improving profitability, positioning itself for growth and building customer loyalty with innovative, easy-to-use digital customer experiences. They’ve moved to self-service, QR code-based ordering, which has reduced labor requirements by 8%. Also 95% of their pickup orders are now coming in directly through their website. This has enabled Blu Jam to eliminate some of the added costs associated with using third-party marketplaces for online ordering, passing this savings back to their customers when they order via Blu Jam’s digital channel.