THE GREEN ROOM | CUSTOMER STORY

Getting an edge on the competition

Thanks to a unique relationship with NCR, Secure Bancard created a flexible, transparent and cost-efficient wholesale payment platform putting them in prime position for growth.

"As a Wholesale ISO, the collaboration with NCR allows us to provide an unmatched experience to our sales partners and merchants."


- Secure Bancard
What they needed

To bring flexibility and choice into their operations

Secure Bancard is a wholesale payments provider based in Alpharetta, GA. Their proprietary settlement platform, Pioneer, provides a seamless and transparent merchant management solution for its ISO sales partners and their merchants. In order to differentiate themselves in the market, their goal was to deliver an automated platform allowing their partners more control, flexibility in pricing and more visibility over their portfolios. They needed to find a partner that would allow for customization and better merchant management while providing reliable, cost-effective processing. Unfortunately, many resellers of merchant services have little control over the customer experience, and many processors will not provide the flexibility they need to differentiate themselves from other competitors.

What we delivered

A tailor made, affordable solution

With a highly competitive market and profit margins narrowing, they needed an integrated solution providing flexibility, customization, and automation at a lower cost. With their own merchant settlement platform, Pioneer, Secure Bancard was looking to improve the partner and customer experience while enabling NCR to provide authorization and clearing for their merchants. NCR delivered on these goals through a unique relationship which has removed the burden of payment processing while giving them increased control over the customer experience. In addition, they have been able to automate as many functions as possible giving them a faster, more efficient and superior solution to other wholesale providers in the market.

What happened next?

A customer-focused platform at a fraction of the cost

With this new platform, Secure Bancard has been able to provide an exceptional partner and merchant experience while saving money. They now operate their business with a third of the operational overhead of similar providers made possible by extensive platform automation. Boarding new merchants, for example, happens with just a few clicks. According to feedback from their partners and merchants, it’s the fastest boarding process they have ever experienced. The customized, transparent platform has allowed Secure Bancard to differentiate themselves in the market, allowing them to attract new ISO partners in order to achieve their growth objectives.

Your ATM's made simple.