THE GREEN ROOM | CUSTOMER STORY

Expanding Digital-First Services for Credit Union Members

5Point Credit Union has been quick to offer the latest digital technologies to improve accessibility and value for its members, but this is a fast-moving world. NCR helped the credit union introduce advanced ITMs and extend its digital footprint to give members more choice in how they access banking services.

"At 5Point Credit Union, we have been working hard to meet member expectations for digital technology. NCR's services provide us new ways to show members what services are available through live chat and Promotion Suite."


- 5Point Credit Union
What they needed

Integrated and convenient digital-first solutions

From small beginnings, 5Point Credit Union has grown rapidly to become one of the largest not-for-profit financial institutions in Southeast Texas. And through all its growth, the credit union continues to hold true to its core values—to provide financial services to the hardworking families in the area.

Technology has been at the forefront of that drive as members increasingly expect digital, self-service solutions in everything they do. Having grown and expanded its footprint, 5Point wanted to build upon its existing digital banking capabilities and give members more ways to access banking services through Interactive Teller Machines (ITMs). The credit union also wanted to transform from a traditional brick-and-mortar organization to a digital-first financial institution.

What we delivered

Digital-first capabilities for continued transformation

In partnership with NCR, 5Point successfully rolled out 20+ ITMs across its footprint. NCR developed a specific roadmap to identify where new ITMs could be located to provide the most value to members and offer additional services such as the ability to talk directly to a teller. The next phase of its digital transformation will include the introduction of its digital-only branch to provide full-service branch services via desktop and smart devices.

What happened next?

Faster, more connected services

With NCR’s help, 5Point has successfully upgraded its digital infrastructure and introduced several new ITMs, enabling the credit union to expand its digital presence and provide a wide range of functionality and services to members across its footprint including live chat with a teller. 

5Point’s mobile app rating has increased significantly, with 96% of users now giving it a four- or five-star review. And with the increased amount of data captured through its digital-first solutions, 5Point can now make more informed business decisions as they grow and expand into new markets, providing a more personalized member experience.