Welcome to NCR Voyix Customer Stories

Retail

Iceland Foods embraces the future of digital retail

Technology is increasingly driving the retail sector forward but updating point-of-sale systems can be more difficult than expected. With NCR by its side, Iceland Foods implemented a more agile and intuitive point-of-sale system and maintained its position at the forefront of development. 

Retail

Cencosud builds the convenience store of the future

Cencosud wanted to ensure its Spid Convenience store offered customers a level of speed and convenience they could not get anywhere else. NCR helped them harness the latest technology to offer a fast and convenient omnichannel solution.

Retail

Elevated customer experience enables market differentiation & growth

Thanks to a unique relationship with NCR, Secure Bancard created a flexible, transparent and cost-efficient wholesale payment platform putting them in prime position for growth.

Retail

Spinx adopts NCR self-checkout to provide shorter customer wait times

During the pandemic, Spinx needed to implement a cleaning program that would keep customers and staff safe. Additionally, Spinx adopted an NCR self-checkout solution that was designed with features specific to the needs of convenience stores. With this combined approach, Spinx customers experience shorter wait times, and labor is reallocated to focus on offering safe and clean shopping experiences.

Retail

New self-checkout systems prove strategic success for Iper Rossetto

Iper Rossetto improved cash management while enabling faster and more convenient checkout for shoppers. The Italian supermarket accomplished these improvements in partnership with IBC and NCR.

Retail

Upstate NY supermarket chain improves customer focus and service with self-checkout

State-of-the-art scanners and NCR self-checkouts provided Dash’s Supermarket more time to focus on its customers. The investment is helping Dash’s improve its customer-facing mix of personnel while giving customers a more expedited experience.

Retail

Big Bunny Market partners with NCR and Dumac for top-rated self-checkout

Store managers at Massachusetts-based Big Bunny Market had feared that customers would be slow to adopt a self-checkout option. The reverse was true. The experience has not only met expectations, but reduced customer lines and wait times overall.

Retail

ALDI SÜD + NCR POS hardware and services = ready for the future

When ALDI SÜD needed to modernize its stores across Germany, it turned to NCR, its trusted partner of 15 years. And NCR delivered new POS hardware and kept ALDI SÜD running with professional maintenance services.

Retail

Easier transactions lead to happier customers

In order to stay ahead of the competition and continue to serve its customers’ changing needs, the family-owned and operated convenience store chain, Mach 1, needed to implement a robust self-service checkout solution. NCR helped turn this goal into a reality.

Retail

Never having to say, "we're closed"

There’s only one way to top a great POS system: by adding eCommerce for a fully integrated multi-channel shopping experience. NCR Freshop is helping Allegiance’s supermarkets offer its customers just that — for double-digit growth five years running.

Retail

Old Colony YMCA partners with NCR to create online fundraiser

Old Colony YMCA needed to move its annual in-person fundraiser online because of the pandemic. With time running out, NCR quickly integrated a pay page that enabled Old Colony YMCA's first successful online fundraiser, when every dollar counted.

Retail

Curbing disruption with eCommerce

When Northgate Market, a grocery store footprint, needed to quickly offer curbside pickup, we delivered NCR eCommerce. Now, online orders have over 50% repeat customers and a fill rate of over 90%.

Retail

Personify partners with NCR to improve customer retention and increase ROI

Personify had a payment provider that was so unresponsive that it was hurting its customer service and costing loyal clients. So Personify turned to NCR Payment Solutions, whose customer support team provides dedicated contact. Now, Personify is retaining clients, increasing ROI and bringing in new customers.

Retail

A star strategy for company growth

STARS Campus Solutions was already improving information management for college students and schools. Now through NCR, it is also delivering simple, reliable payment processing. It's a big plus for existing clients — and a solid strategy for acquiring new ones.

Retail

Improving the customer experience for Supermercados Peruanos

Peru’s leading supermarket, Supermercados Peruanos can give you some tips about being the best. With a little help from NCR, they easily increased sales volume, improved customer service and delivered results.

Restaurants

Sbarro positions for the future with NCR

To keep pace with consumer demand for more enhanced experiences, Sbarro wanted a technology system that would handle new payment methods and integrations with internal and third-party applications. Sbarro partnered with NCR to implement NCR Aloha Cloud. This solution provides easier access to key metrics and enables faster decision making.

Restaurants

Flexible restaurant operations enabled by NCR Aloha

Amici needed to shift the way it operated quickly to include curbside service. Aloha helped the restaurant adapt rapidly to the changing business environment.

Restaurants

Cúrate uses inventory data to make informed decisions to run its Spanish-focused restaurant

Cúrate has been serving guests in the Asheville area for more than 10 years, with an emphasis on creating memorable experiences and sharing the passion and taste of Spanish cuisine. For Cúrate, having insights into data is critical to running its restaurant.

Restaurants

Brewing up a storm at Havana Savannah

Coffee company Havana Savannah has given itself a caffeinated competitive edge by working with NCR to supercharge its app with a proprietary technology called TornadoBrew™ to grow its loyalty base and to set it apart.

Restaurants

Exceptional restaurant-operations improvement with NCR Aloha

Huntress Steak (RMD Group) raised the bar on staff engagement, sales and service tracking and real-time, mobile management capability. “It’s very user-friendly and does what it needs to do. And I love the fact that it makes management’s job so much easier,” said Tamas Kajdi, GM of Huntress Steak.

Restaurants

Fifth Group Restaurants crack new markets with best-in-class digital ordering

Fifth Group Restaurants needed to keep pace with customer expectations for online ordering. NCR Aloha helped with a total solution that included feature-rich online ordering. This improved reporting, customer loyalty and expansion-adjustment agility. Additionally, online orders now generate 15% of revenue.

Restaurants

Eclipse di Luna delights customers, servers and restaurant profit managers

Eclipse di Luna Buckhead’s upgrade to the NCR Aloha Essentials subscription stacked the latest software, hardware and maintenance capabilities into a single solution that reduced server hassle and improved customer service. “The best thing we could have in our restaurant, for sure,” said Ernest Teran, Manager, Eclipse di Luna Restaurant.

Restaurants

Ecco upgrades restaurant technology to lift staff and improve the dining experience

For Ecco, a contemporary European restaurant in Atlanta, simplifying operations, keeping orders clean and tracking customer information were paramount. The NCR Aloha restaurant POS platform helped do just that with front-to-back operations management that helped servers and managers deliver exceptional customer and employee experiences.

Restaurants

Leveling up inventory management and insights

Battle & Brew is Atlanta’s premier gaming restaurant — a unique concept that focuses on sci-fi, fantasy, anime and board games, and digital gaming culture. In addition to tasty food and drinks, the restaurant offers console, VR, PC and tabletop gaming curated for gamers of all ages and playing levels.

Restaurants

It’s code for fun

"Breakfast should never be boring” was a founding principle at Hollywood’s Blu Jam Café, so it thought contactless ordering shouldn’t be, either. NCR quickly integrated QR code-based ordering and it’s been a hit with guests.

Restaurants

The best service, bar none

When Jinya Ramen Bar faced a crush of online orders (and hungry competitors), it needed some help. So NCR delivered Aloha Essentials with payment processing, and now Jinya is filling every order — fast.

Restaurants

Making Starbucks even more amazing

For Starbucks EMEA, managing multiple IT suppliers was time-consuming. But with NCR, the company streamlined its multi-vendor service management into one smart partnership, reducing costs and improving service to stores.

Restaurants

Filling 50% more orders — fast

When COVID closures doubled its online order volume, Taco Heads needed a way to keep up. So NCR delivered our bundled Aloha Essentials with NCR Payment Solutions for a comprehensive, single-source POS platform. It's helping Taco Heads fill every order fast, while simplifying its operations end-to-end.

Restaurants

A payments feast for Urban Eatz

A dated payment processor meant Urban Eatz customers couldn’t use modern payment methods. So NCR delivered Aloha + NCR Payment Solutions. Now, guests can swipe, dip and tap.

Restaurants

Turning  the  tables on pandemic disruption

Mad Mex, a festive restaurant with 12 Pennsylvania locations, knew its customers were concerned about safety during the pandemic. So the restaurant looked to NCR, who helped it accept contactless payments with Aloha, satisfying its customers and turning more tables safely.

Restaurants

Helping Fresco's flex its operating style

COVID-19 may have closed Fresco's dining rooms — but it couldn't stop Fresco's from delivering fresh Mexican food to its customers in Texas. With Aloha, it was easy to switch from dine-in to online ordering and flex Fresco's menu options so every meal arrived with a side of customer satisfaction.

Restaurants

Helping Chipotle Europe serve up the same delicious experience, everywhere

Chipotle Europe was already bringing quality Mexican-style food to Europe, with a focus on using fresh ingredients and maintaining consistent in-store experiences. But when it came time to meet the demand for mobile access, Chipotle Europe needed some help.

Restaurants

Keeping a finger on the pulse of Brazilian nightlife

When it comes to thinking on its feet, Pirajá counts on NCR Pulse to get real-time insights — from sales to billing to trends — Pirajá needs to serve up the best bar experience on the fly and course-correct where needed. “I start my day like this: check Instagram, WhatsApp and Pulse,” said Nathanael Paes, Marketing Manager.

Digital Banking

Newburyport Bank transforms its operations, including faster account opening times, with digital banking 

Newburyport Bank needed to upgrade its operations to a digital footprint that would be customized to its needs. NCR was the right partner for the job and worked with the community bank to streamline processes and offer new options such as a customer loans portal. Both customers and staff are benefiting from the many improvements.

Digital Banking

Enhancing the customer experience with integrated data and better digital banking technologies

By partnering with NCR, First Fed gained access to transformative solutions to become leaders in innovation. This resulted in a more seamless customer journey developed with integrated data and digital banking technologies.

Digital Banking

Penn Community Bank leverages NCR digital technology for wider reach

Penn Community Bank's digital initiative has resulted in a 55% year-over-year increase in business digital banking users and an 88% year-over-year increase in businesses using ACH and wires. Additionally, the bank has achieved an overall 92% retention rate among its business customers — considered best in class in the industry.

Digital Banking

ICBC Argentina achieves greater efficiency and cost reduction

ICBC Argentina faced macroeconomic challenges including rising interest rates, a volatile financial environment and changes in the need for cash in transit. With NCR APTRA Cash Management, ICBC Argentina improved cash logistics, location management and cost reduction.

Digital Banking

Going the extra mile to serve customer needs

BankSouth incorporates artificial intelligence into its digital banking platform to ensure that it improves workflow and can provide customers with quick and efficient service round the clock.

Digital Banking

TruMark Financial Credit Union offers a more innovative mobile experience

TruMark Financial realized it needed to create a modern and consistent experience for members or it was going to fall behind. NCR partnered with the credit union to implement an integrated platform, which delivers features such as chat bots, online account openings and other innovations.

Digital Banking

Eurobank Greece offers easier and future-ready banking

Eurobank needed an enterprise-enabled, digital-first platform to set itself apart as the bank of choice in Greece. The bank chose NCR as its go-to partner for a successful implementation.

Digital Banking

Beyond digital-first solutions

When Allegacy Federal Credit Union had a large uptick in its digital services, the credit union needed to ensure its members were getting what they needed. An NCR partnership bolstered the credit union’s digital services. The result? Allegacy’s digital-first members are 5X more profitable.

Digital Banking

Uncovering a hidden competitive advantage

Education Credit Union wanted to know how members used NCR Digital Banking. NCR’s free profitability analysis revealed intriguing insights, like the credit union’s market penetration of 74%, nearly 12 points higher than their peers.

Digital Banking

A new 10-second process leads to 90% more non-interest income

Loan skip-a-pay is one way Harborstone Credit Union helps members maintain financial wellness. But the program’s manual process took days to complete. So NCR automated it for the credit union — and now it takes 10 seconds.

Digital Banking

An all-star app experience

Bay Federal Credit Union’s legacy digital banking solution wasn’t wowing its members. So the credit union moved to NCR Digital Banking — and soon had one of the highest national App Store ratings (and 400% more usage).

Employees

Kayla Miller

“I have become heavily involved with the Black Professional Forum. Working with them has allowed me to see the diversity that NCR offers and where there are opportunities to increase it.”

Employees

Antonio Holliday

“Being at NCR means working with cross-functional teams to complete the entire puzzle – and to understand where your piece fits.”

Employees

Bura Iruku: On joining NCR as a university hire and NCR’s commitment to University Relations

“Starting my career at NCR has allowed me to make friends, given me opportunities for leadership, and provided multiple occasions for volunteering endeavors. The culture of innovation here has given me the opportunity to participate in creative solutions that expand my knowledge and what we can offer to our customers.”

Employees

Todd Wilhelm: on his family legacy at NCR and the various roles he’s held since his return to NCR

“From a professional perspective, my knowledge of the business has afforded countless opportunities to take on numerous new roles, many I created myself, to support the business and strategies as the company was growing and expanding.”

Employees

Robert Power: His journey of retiring from the police force to discovering his passion for the safety and security of field engineers

“Having retired from the police force, I brought all my skills and experience to join an iNCRedible team of investigators and security experts, many of whom are ex-law enforcement. We dedicate ourselves to keeping NCR employees safe, protecting NCR’s liability and brand.”

Employees

Aleksandar Maglic: shares his internal mobility experience that led him become an experienced senior manager

“Both my professional and personal growth are pretty much tied to NCR. I started five-and-a- half years ago as a help desk agent advancing to the position of a senior technical manager who leads multiple EMEA teams today. I truly appreciate that my managers were always there for me and that’s what I do for my teams today.”

Employees

Rebecca Brotons: shares how NCR supports career growth and details the moment she knew a sales career was the right fit for her

”I would say that NCR has a unique culture because they encourage exposure to those above you. There’s a willingness to teach and encourage growth unlike any other organization”

Employees

From the battlefield to Global Security; An interview with two NCR armed forces Veterans

In the beginning of 2003, Anthony Hopkins first stepped foot on the Fort Polk Army base in Louisiana. He was 18 and fresh out of boot camp. It was there he met Daniel Lewis: a more senior soldier who had already been enlisted for four years. A couple of months later, they deployed to Iraq together. Almost 20 years later, they’re still working together on NCR’s Global Security team.

Employees

Rohit Guliani: shares his inspiring internal mobility experience within NCR

“Internal mobility opportunities with NCR helped me tremendously to grow professionally and personally. I've learned a lot about business, various cultures and had great managers’ support through my entire career journey.”

Employees

Emma Holliday: shares how NCR nurtures her career growth and the importance of using your voice

“The idea of a company dramatically working to change their footprint, expand what they do and the markets they cater to compelled me. I understood that this was a global organization that ultimately would provide a lot of opportunities.”

Employees

Quiana Barbee: talks NCR’s commitment to inclusion, the importance of supplier diversity and her career journey

“NCR has a very strong company culture that fits and values me. They want me to show up as myself and let me know that whatever I want to do, they will support it.”

Employees

Armando Ruiz shares his purpose for creating the LatinX Business Resource Group and details about his most rewarding project to date

“NCR has a very diverse workforce, and the more that we encourage and support employees, the more we can broaden our perspective as a company. I see LatinX as a vehicle to support employees, no matter where they are in their journey at NCR.”

Employees

Munis Muniandy: shares his excitement for the new IDEAS council and what impacted his decision to join NCR

“When we celebrate our differences, we have the opportunity to understand and appreciate them. Our fears, prejudices, and subjectivity we have about others becomes easier to navigate.”

Employees

Roohi Jaffer: on embracing change and the factors that have made her stay at NCR all these years

“I know from experience that change is a constant, and I am always challenging myself to embrace change, and to use change as an opportunity to personally and professionally excel.”

Employees

Savannah Cecil: talks her decision to join NCR’s Team and her advice for continual career growth

“It feels like the sky is the limit here. If you see something at NCR that you're interested in or passionate about, it's up to you to get your feet wet and reach out to people to do it. People are very open-minded to you getting involved and that's something that's very rare at a big company.”

Employees

Patrick Lee: shares his career journey from developer to global director during his 38 year tenure at NCR and the insights he’s gained along the way

“If you're going to sit there and wait for someone to bring everything to you, you're going to have a very long wait. But if you're out there working hard, it will be a very different story.”

Employees

Angelea Parks-Shelton: on her jack-of-all-trades career background and the team culture that keeps her at NCR

“What I love most about my role is mentoring others and empowering them to become an asset to the company. Second to that is learning new malware techniques and ensuring that NCR is protected.”

Employees

Pride Month Recap: Learn more from members of United, our business resource group dedicated to serving our employees who identify as representatives or allies of the LGBTQIA+ community

"Pride creates a community of acceptance and understanding. Pride is loving who you are and helping others to love themselves. While the world can be full of judgement or violence, Pride gives LGBTQIA+ members and allies the opportunity to band together and make a positive impact within communities"

Employees

Shalini Joshi: On her professional and personal growth leading IT at NCR and the advice she has for future leaders

“Being from another country originally, I bring in a unique perspective of an outsider who's now an insider. Now, my mission is to figure out how we can bring the whole world in to become an insider.”

Employees

Michelle Morris and Anne O'Neill: Share their stories as recent recipients of the Top Women in Communications 2022 Awards

Join us in celebrating some of our very own NCR employees who were recognized as Dynamic Do-ers and Crisis Navigators in the annual Top Women in Communications Awards, presented by Ragan and PR Daily.

Employees

Honey Tibon: shares her favorite memories at NCR, the importance of team culture, and her 11-year growth journey with the company

“I’ve always felt that NCR cares most about the holistic well-being of each employee. The culture provides a safe haven for people to speak their minds and share their thoughts without the fear of being judged. Every idea no matter how small it is or where it came from is being acknowledged and valued.”

Employees

Monia Smith: on starting her career as a probation officer and her advice for younger generations entering the industry

“I really appreciate the culture of NCR because no matter your background, there’s a group for you and an inviting culture of teaching and learning. It’s not only an environment of learning about our peers and customers, but also a happy environment filled with fun, like we see on our weekly Fun Thursdays.”

Employees

Kerry Hume: on facing adversity with the support of NCR and what’s kept her here for 18 years

“I was never going to be one of those people that did this, but I've been with NCR for 18 years now. And, the truth is, every time I felt like I needed a change, the company reinvented itself.”

Employees

Eric Brandt: shares what brought him back to NCR and his advice for prospective candidates

"What made returning to NCR such an easy decision truly was the people. The team that I get to work with day in and day out are amazing and what made leaving so difficult, but also why I decided to come back.”

Employees

George Montgomery Jr. : shares insights he's learned from balancing multiple roles, and how he serves both the customer and company’s needs.

“Now, from a professional standpoint, when there’s a fire, I’m jumping into it because I’ve noticed that’s where the biggest challenges and growth opportunities are… I keep my eyes open for opportunities and see what happens from there.”

Employees

Travis Massey: talks company growth and his decision to return to NCR as a SW Engineering Manager

“My favorite part about working at NCR is that I interact with the solutions we’re providing our customers and have passion for what we're building.”

Employees

Rosira Palmer: shares her career journey from Brazil to the States and why she decided to re-join NCR

“NCR is a place where people bond around shared values. For more than a decade, I’ve had the privilege to work with wonderful leaders. Leaders that encourage strategic thinking, innovation, and action.”

Employees

Jane Leckie: talks passion for her role, growth opportunities at NCR and how she maintains work-life-balance

"They're not just telling you what to do — they get you to work holistically, out of your comfort zone, on new things, and pick up knowledge that will also benefit you well into the future."

Employees

Vitomir Prostran: on data engineering and opportunities at NCR

My original manager reached out to me to work with him again as a BI/Data Engineering Manager. Because of the positive relationship I had with him from my first tenure at NCR, I was excited to return to NCR

Employees

CoSandra Dent talks NCR’s evolution from hardware to software, and company flexibility

“I wanted to find out what NCR envisioned for the future…The hiring manager and recruiter provided insight around NCR’s hybrid and flexible workstyle – this played a huge role in my decision to return.”

Employees

Nina Čaprić: talks teamwork at NCR and conquering perfectionism

“The past year has been a tremendous reminder that we do not know our limits until we start testing them.”

Employees

Milo Simic: on using creativity to build meaningful customer experiences

“At NCR, it’s like a white canvas—I get the opportunity to paint the landscape that will become our guiding strategy and to create something that we can all, as one NCR, be proud of.”

Employees

Anas Smaali: on adaptability and his unconventional journey to NCR

“The other big aspects of NCR that stood out to me from my previous companies were the trust, honesty and transparency we have from our leadership.”

Employees

Yvonne Whitaker: a career of caring and the reactivation of NCR's Foundation

"It’s partly our products and what we offer, but you can’t be successful simply by selling products if you don’t have a culture of people that feel supported."

Employees

Tony Burdett: face of our revitalized University Recruiting Program

“Whether I hire someone or just interact with someone, I want to put them on a better path to accelerate their journey.”