How to meet volatile customer demand and reduce costs with an agile workforce

Attend the Smarter Services™ webinar free

Join Field Nation, Service Council, and NCR for key insights and service delivery strategies

Date: Wednesday, July 29
Time: 1 p.m. ET
Duration: 1 hour

Challenging workforce trends continue to impact service and field service leaders. In Q2, amidst the pandemic, we recast the Service Leader’s Agenda benchmark survey conducted by Service Council™ in Q1 2020.

The results indicated that resource availability to support service demand, adequate skill sets, and quality of workforce are top challenges for service leaders around the globe.

Join the webinar and explore how service leaders are rethinking their service delivery strategies by:

  • Adding contract talent to their labor mix to address volatility in service demand
  • Leveraging a direct-to-tech model to gain full control and visibility of who they send onsite
  • Finding local talent to complete and respond to work faster where travel bans and restrictions are in place
  • Using technology to ensure collaboration between service technicians and other functions
  • Incorporating workforce agility to ensure consistent, high-quality brand and customer experiences

NCR Speaker: Bill Bancroft, SVP of Global Services Delivery

Bill Bancroft is the Senior Vice President of Global Services Delivery for NCR Corporation, a leading software and services led enterprise provider in the financial, retail and hospitality industries.

In this senior management role, Bancroft leads an organization of approximately 13,000 service professionals across 60 countries. This team provides 24x7 service support for over 17.5M million installed base endpoints for customers in multiple industries including financial services, retail, travel, hospitality and telecom & technology.

NCR offers a broad portfolio of multivendor support and maintenance services, project management, as well as managed and predictive service solutions. These capabilities support increased operational efficiency and enable NCR customers to achieve the highest levels of availability and security for their consumer touchpoints.

Bancroft, who joined NCR in January 2016, is a highly experienced senior executive in global outsourcing and technology solutions with a strong focus on client satisfaction, service delivery optimization, revenue growth and profit achievement. His service career includes executive management positions in services and outsourcing service delivery with IBM, GE Capital, CSC, Unisys and CompuCom.

He holds a bachelor’s degree in mathematics from West Chester University of Pennsylvania and completed an executive management program sponsored by IBM with Colgate University and advanced management courses with the Wharton School of Business.