DIGITAL CONNECTED SERVICES

Hardware Maintenance Services

Lower the costs of maintaining your POS systems, ATMs, self-checkouts, and more with NCR.

We keep every POS and ATM up and running
smoothly for your customers, even if it isn't ours.

NCR Hardware Maintenance keeps your POS, ATM, self-checkout, self-ordering kiosks and other hardware running so your services are ready when your customers are. We start with big data and mobile technology to monitor and support your devices. If we can't solve your problem remotely, we have the global reach to dispatch the right engineer with the right parts closest to you - so your customers barely notice the difference.

Your business stays
up. Your costs go
down.

We make budgeting easy with a variety of fixed-cost pricing options that allow you to plan for current and future needs since we get rid of hard-to-control variable costs.

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All kinds of devices
and issues. One
service partner.

We support multi-vendor devices and environments, which eliminates the cost and resources needed to manage multiple service providers.

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Get the right skill set for the job.

With our multivendor expertise, you have access to highly qualified engineers who are trained to deliver the specialized support you need.

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You can relax and get back to business.

Our services allow you to refocus on your core business and free you up to manage more strategic initiatives while getting the best IT support out there.

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NCR offers Hardware & Maintenance Services uniquely created

for Banking

First Line Maintenance (FLM) - basic field service without technical skills, tools, or parts replacement on all NCR units
Second Line Maintenance (SLM) - remedial field service maintenance using specific skills, diagnostic tools, and/or replacing defective parts on all NCR units
Single-Line Maintenance (SLiM) - combines FLM & SLM as a single provider
Multi-Vendor Maintenance (MV HWM) - FLM and/or SLM on OEM ATMs

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for Retail

Depot - basic break/fix maintenance replacement on all NCR units
Onsite - intelligent dispatch system individually tailored for field service maintenance with technicians
Multi-Vendor (MV HWM) - reduce time to contract, troubleshoot, and resolve issues on OEM hardware including POS, peripherals, mobile devices, servers, and more
Service Account Support - provided with all maintenance service offers

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for Restaurants

Onsite (All Regions) - intelligent dispatch system individually tailored for break/fix maintenance with technicians to service all NCR units
Depot/Advanced Exchange - Remanufacturing Process Services, replace upon failure for certain devices
Multi-Vendor (MV HWM) - Reduce time to contract, troubleshoot, and resolve issues on all hardware including POS, peripherals, mobile devices, servers, and site equipment
Service Account Support - provided with all maintenance service offers

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MyNCR is your service access
right at your fingertips.

You can easily access the support you need through our customer web portal: MyNCR. It gives you direct, online access to NCR's worldwide services support infrastructure 24/7.