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Are You Ready for Frictionless Checkout?

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CURRENTLY OFFER – SATISFIED CURRENTLY OFFER BUT COULD IMPROVE PLAN TO OFFER WANT TO OFFER BUT NO PLANS AS YET DO NOT INTEND TO OFFER UNSURE
Self-checkout
Separate Express checkout stations/lanes
Hybrid checkout (stations that work both as assisted POS or self-service)
Multiple checkout options available (alternate checkout locations, mobile POS, etc.)
Loyalty program
CURRENTLY OFFER – SATISFIED CURRENTLY OFFER BUT COULD IMPROVE PLAN TO OFFER WANT TO OFFER BUT NO PLANS AS YET DO NOT INTEND TO OFFER UNSURE
Free wi-fi to all customers while in-store
Beacons and/or geofencing for location-based offers
Mobile app that includes stored payment options
Digital receipts and/or digital coupons
CURRENTLY OFFER – SATISFIED CURRENTLY OFFER BUT COULD IMPROVE PLAN TO OFFER WANT TO OFFER BUT NO PLANS AS YET DO NOT INTEND TO OFFER UNSURE
Shop online, pick-up in store
Shop online, pick-up curbside or via drive-thru
Shop online with retailer-managed delivery
Shop online with 3rd party delivery service (GrubHub, DoorDash, etc.)
Loyalty that’s integrated with in-store program
CURRENTLY OFFER – SATISFIED CURRENTLY OFFER BUT COULD IMPROVE PLAN TO OFFER WANT TO OFFER BUT NO PLANS AS YET DO NOT INTEND TO OFFER UNSURE
Customer self-scans items on store-provided scanners
Customer self-scans items on personal mobile devices
Coupons/offers appear based on store location
Customers can pay for purchase on their phone
Customers complete transaction at checkout stations or zones
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