Omni-channel Service Desk Services

NCR Help Desk Services provide you with a single point of contact and accountability for leading-edge incident management, end-user client support, end-user desk-side support (optional), and detailed management reporting & review. NCR’s Help Desk Solution is leveraged by savvy customers across the globe, where NCR provides global flexible, always-available, quality coverage in 25 languages.

 

 

 

 

 

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Features
  • Global resources available 24x7
  • Customized coverage to meet your business needs
  • Industry and solution expertise
  • Remote management and monitoring tools
  • Multiple languages, including English, Spanish, Italian, French, German and Japanese, supported through NCR Customer Care centers across the globe
  • Supporting NCR and multi-vendor technology
  • Reports based on key metrics and service levels, regardless of repair vendor